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Meater Block Buyer Beware ***UPDATE***

Discussion in 'Meat Thermometers' started by dirtsailor2003, Mar 29, 2019.

  1. dirtsailor2003

    dirtsailor2003 Epic Pitmaster OTBS Member

    I haven't posted to this site for ever, but thought I'd share my experience with the Meater Block. I was an early backer on Kickstarter and finally received mine in one of the first shipments after production.

    It has not worked properly from the get go. The unit has needed to do an update from day one. Every time I try the update the unit crashes and does not update.

    Tech supports solution its to hold a button while doing the update until it completes. This has not worked on the unit that I have.

    I have run through multiple sets of batteries.

    I have requested a new unit and or a refund, but they only offer me to try the fix I mentioned above.

    Too bad my Meater + works great. Customer service from this company is crap.
     
  2. dr k

    dr k Master of the Pit OTBS Member

    I'd send it back to them if it doesn't work and it's under warranty. Have them refer to your case or emails and send it to you when they resolve it.
     
  3. dirtsailor2003

    dirtsailor2003 Epic Pitmaster OTBS Member

    That would be an excellent solution, if they’d offer a mailing address to do that...

    I’ve requested returning the unit, refunding my money, sending me a unit that works.

    It may take me driving theunit to California to get anything done.

    It’s been quite the run around.
     
  4. johnmeyer

    johnmeyer Master of the Pit

    I looked at a few of the comments about this "Wireless Smart Meat Thermometer" on their kickstarter page. Not a lot of love coming from their Kickstarter backers, so you're not alone.
     
  5. HalfSmoked

    HalfSmoked Smoking Guru Group Lead OTBS Member SMF Premier Member

    Hey dirtsailor where you been man missed you.

    Having a failed unit sucks especially when the maker doesn't offer any help.

    Warren
     
  6. daveomak

    daveomak Epic Pitmaster OTBS Member SMF Premier Member

    Hey dirt..... Is it another LEMon.... Sorry I had to do it...
    Been missing you bud....
     
    Last edited: Mar 29, 2019
    indaswamp likes this.
  7. chopsaw

    chopsaw Master of the Pit OTBS Member SMF Premier Member ★ Lifetime Premier ★

    Yup .
     
  8. SmokinAl

    SmokinAl SMF Hall of Fame Pitmaster Staff Member Moderator OTBS Member ★ Lifetime Premier ★

    Hey Case!
    It's good to see you back here!
    Hope you'll stick around a while!
    Been missing you!!!
    Al
     
  9. indaswamp

    indaswamp Master of the Pit OTBS Member

    LOL!!!
     
  10. dward51

    dward51 Master of the Pit OTBS Member

    Sounds like it may be a good thing I missed the initial round on Kickstarter. I was concerned when the rollout took so long, and it appears this company is a soon to be thing of the past.
     
  11. NiceToMeatU

    NiceToMeatU Newbie

    Hello,

    My name is Zach, I'm sorry to hear that you're having trouble with your MEATER Block. Also I apologize if our steps seem a bit excessive, we just want to get you back up and cooking as fast as possible and make sure its not something that could be a quick fix via email. Since it seems like you have gone through the troubleshooting and that does not seem to help we would be happy to replace your MEATER Block.

    You can email me directly at [email protected] or If you'd like to set up phone call with us please visit this link https://meater.youcanbook.me/

    We look forward to hearing from you!

    Best,
    Zach
     
  12. Misplaced Nebraskan

    Misplaced Nebraskan Meat Mopper SMF Premier Member

    I just pre-ordered this the other day. Glad they are shipping to the backers. Sucks you've had issues. ^^Looks like it may move towards resolution though. In for outcome though and hope you get taken care of and the bugs get worked out as I've been waiting for a long time for this.
     
  13. daveomak

    daveomak Epic Pitmaster OTBS Member SMF Premier Member

    Better late than never.... First impressions... you only have one opportunity.....
     
  14. HalfSmoked

    HalfSmoked Smoking Guru Group Lead OTBS Member SMF Premier Member

    Wow somethings do happen and seem to amaze us.

    Warren
     
  15. dirtsailor2003

    dirtsailor2003 Epic Pitmaster OTBS Member


    Hi Zach,

    I’ve been asking for a refund, new unit for months and have sent my phone number for you to call me.

    Everyrime I send a requesrt I get a message to do this or that. Hold a button, stand on my head, spin in a circle, replace batteries, reset my WiFi.

    All the results have been the same.

    Then I send another request, which takes you guys 3-4 business days to reply to and then I get the same message.

    I’ve wasted a Costco pack of batteries trying all your suggestions to no avail.

    Sent my phone number asking you to call me. No call.

    I have the MEATER + and like it but this has deal has soured me on doing business with your company.

    I received another message yesterday asking me to hold this button and do this and contact you if it didn’t work. It didn’t work. I will once again reply to that message.

    Case Turner.
     
  16. smokerjim

    smokerjim Smoking Fanatic OTBS Member SMF Premier Member

    if you keep getting the run around contacting the bbb does wonders
     
  17. indaswamp

    indaswamp Master of the Pit OTBS Member

    Kinda reminds me of this commercial....
     
  18. pineywoods

    pineywoods SMF Hall of Fame Pitmaster Staff Member Administrator Group Lead OTBS Member OTBS Admin SMF Premier Member

    Well Case it seems that doing all the things you have done to try to get a good response from them all this time didn't get you very far but one thread calling them out on the forum seems to have gotten something. I hope it works out if you would post the results one way or the other so the rest of us can decide if we want to do business with them or not.
     
  19. smokerjim

    smokerjim Smoking Fanatic OTBS Member SMF Premier Member

    ditto
     
  20. dirtsailor2003

    dirtsailor2003 Epic Pitmaster OTBS Member

    I’m having LEM flashbacks....