Is my LEM a LEMON???

[foamheart]

That is the problem. There is a ridge on the neck of the frame. They are sending a new frame so hopefully that will solve the problem.

I would've just ground down the original one but I don't feel that should be my responsibility as a consumer. Especially when the product has a warranty. Honestly if it were my company I would've sent out a new stuffer. I still have to take the time to "fix" the Lemon I got.

Nope nope nope, they have already used up all your goodwill. <Chuckles>

 

[gary s]

Yeah I feel the same way they would have made there money back a hundred fold if they would have jumped in a just replaced it But all the bad publicity they got cost them in the long run. I ordered a stuffer from another Mfg.

Gary

 

[dirtsailor2003]

Yeah I feel the same way they would have made there money back a hundred fold if they would have jumped in a just replaced it But all the bad publicity they got cost them in the long run. I ordered a stuffer from another Mfg.

Gary

Yep we were about ready to pull the trigger on a LEM grinder, not no more. Nor will I buy any of their casings or backwoods seasoning kits or anything else LEM has. Funny I keep getting an email to buy and get a free LEM apron, NOT!!!!

 

[tropics]

Yep we were about ready to pull the trigger on a LEM grinder, not no more. Nor will I buy any of their casings or backwoods seasoning kits or anything else LEM has. Funny I keep getting an email to buy and get a free LEM apron, NOT!!!!

Case I have been following this post,it is a shame that you are getting jerked around. I will not be buying any thing from them after reading this. Thanks for letting us know.

 

[gary s]

I just sent this to LEM  My response is above hers

Dear Kim,

Sorry for taking so long to respond to your email, but I was waiting to see the outcome of Mr. Turners issue. He posted on line “Smoking Meat Forum” that you were sending him Replacement parts. I my mind as well as several other members you should not even have not even hesitated and sent him a replacement Stuffer . As I said in a previous email I was looking at purchasing one of your stuffers but changed my mind, Went with another company, Also just for the record two other members that were getting ready to purchase a stuffer and a grinder from you also changed their minds. I told the first person I emailed there were  75,000 members that smoke, grind and stuff.

Disappointed, almost new customer

Gary

From: Kim Minges [mailto:kminges@lemproducts.com]
Sent: Friday, February 27, 2015 11:26 AM
To: garyspriggs@suddenlink.net
Subject: FW: LEM Products Direct Contact Info
Importance: High

Dear Mr. Spriggs:

Thank you for your recent inquiry regarding Mr. Turner's stuffer issue.  A resolution has been made; we appreciate customers like Mr. Turner who can only help us grow as a company.  I'm sorry but we are not a liberty to discuss Mr. Turner's issue with you any further due to our confidentiality policies, but if you have any questions regarding our stuffers or any other product we offer I'll be happy to assist you. 

Please let me know if I can be of further assistance.

Sincerely,

Kim

Kim Minges

CSR Supervisor

LEM Products Distribution

4440 Muhlhauser Road, Suite 300

West Chester, OH  45011

Local: 513-202-1188 / 877-536-7763 Toll Free 

Fax:  513-202-9494

www.lemproducts.com

 

[johgre078]

Case, I also was planning on buying a stuffer from Lem. I will not be buying anything from Lem now or in the future. In fact I'm going to request to be removed from their mailing list.
John


Sent from my iPad using Tapatalk

 

[gary s]

Case, I also was planning on buying a stuffer from Lem. I will not be buying anything from Lem now or in the future. In fact I'm going to request to be removed from their mailing list.
John


Sent from my iPad using Tapatalk

Send them an email like i did  They get enough might change their policy and improve QC

Gary

 

[welshrarebit]

I recently bought a snack stick spice mix from them. I still haven't had time to mess with it.

I won't be buying anymore of their products! Shame on them for not making it right the first time...

 

[dirtsailor2003]

I recieved my replacement parts today. I inspected the neck piece on the frame. This one is ground flat and smooth when placed on my bench and when checked with my square there appears to be no ridges or high spots.

The insides of the replacement tubes are as rough as the originals so I will just store these in oil when not used as that's the only way they won't rust...

The Brass washer, well it's new and I can buy another if needed from ACE hardware for less than a buck.

It will be a few days or so before I can tear apart the stuffer and put it back together. Once I do I will post the results.

 

[gary s]

Good Luck

Gary

 

[dirtsailor2003]

I recently bought a snack stick spice mix from them. I still haven't had time to mess with it.

I won't be buying anymore of their products! Shame on them for not making it right the first time...

All I can say is add water, lol!

 

[welshrarebit]

All I can say is add water, lol!

Don't worry my jerky gun isn't a LEMon! You should know... You gave it to me!!' [emoji]128516[/emoji]

 

[gary s]

Good Luck

Gary

 

[dirtsailor2003]

Don't worry my jerky gun isn't a LEMon! You should know... You gave it to me!!' [emoji]128516[/emoji]

Should've sent you my LEM one! Lol!

Tried that gun out yet? My wife loves the coffee.

 

[welshrarebit]

Should've sent you my LEM one! Lol!

Tried that gun out yet? My wife loves the coffee.

No I haven't tried it yet. I was waiting for the snack stick kit and some cure from Amazon. I never received the mailing notice and it was sitting in the holualoa PO for almost three weeks! The past four weeks I haven't had time.

Hopefully I get a day off next week...


Btw, this thread has 136 posts and almost 2,500 views almost all bad for LEM! They've lost at least two sales because of it and a lot of people will be thinking twice about buying something from them EVER again! How much easier would it have for them to just have said "we're sorry, we will correct our mistake right away by sending you a properly functioning machine..."

 

[foamheart]

Customer service, either makes or breaks a company. They need to run over to Masterbuilt and take notes, or maybe hire Todd to come in as a trainer.

 

[Bearcarver]

No I haven't tried it yet. I was waiting for the snack stick kit and some cure from Amazon. I never received the mailing notice and it was sitting in the holualoa PO for almost three weeks! The past four weeks I haven't had time.

Hopefully I get a day off next week...


Btw, this thread has 136 posts and almost 2,500 views almost all bad for LEM! They've lost at least two sales because of it and a lot of people will be thinking twice about buying something from them EVER again! How much easier would it have for them to just have said "we're sorry, we will correct our mistake right away by sending you a properly functioning machine..."

Maybe it wouldn't help much, if the second one was just as bad. Could be their reason they didn't do that???

Bear

 

[reinhard]

I agree that they should have sent you a new one.  Sorry that you had to go through all this. Hope you get the thing fixed and back to sausage making. Reinhard

 

[gary s]

I sent LEM several emails telling them all the bad reviews they were getting and people changing their minds about ordering from them

Gary

 

[dirtsailor2003]

Well, no new updates. All the new parts are still in the box they came in. Just haven't had the time to tear things apart and put it back together. So no sausage making for now. Maybe I should ship everything back to them and have them take care of it...

There were no extra goodies in the box either just a packing slip and the parts.