Is my LEM a LEMON???

[mneeley490]

Interesting....

 

[akbigdaddy]

Thanks for the info Digging Dog Farms.

 

[swirlhorse]

Hey there. I just bought a LEM grinder too. The 3/4 hp Big Bite. On the very first time I used it, grinding nice long and well cut pieces of pork loin, it bogged down and popped the internal fuse. Because there is no reverse on the machine, I reset power and ran it until it cleared (popped the fuse 3 more times in the process). 

Like you, I did a lot of research and this was unexpected. I got a call from Customer Support at LEM today and they think it is a faulty fuse. hmmm, Hope I didn't buy a LEMon too!

Anybody else have this kind of problem?

 

[crazycajun]

Wow I thought LEM was better than that..I bought a 12 lb horizontal stuffer  (love it)

 

[daveomak]

Dirt, morning......  I have found another business that went to the same school, for "Customer Service, that LEM used......

I bought a 30-60,000 BTU propane heater....  
Dyna-Glo GHP Group inc.com is who they are.....

My heater fan starts sloooooooow....   at about 15 degrees, the fan takes around 10 seconds to get up to operating speed...    in single digit temps...  operating speed can take up to 20 seconds...  

Well, starting a week ago, or so, I reached out to contact them...    response the next day to get ahold of "so and so"...  5 days went by, no return contact...   sooooo, went back to the FB page and sent another note..   got a phone message this AM..  "Please call me at (XXX) xxx-xxxx....  their phone system did not work as it should... got some gal that spoke Chinese...    hung up, redialed the advertised number again, got the phone system to XFER to the extension... HooRah...   reiterated my trouble to the "Specialist Customer Service" dude.....   asked what size propane tank I was using....  told him 20#er...  He said my problem was......   "You are using too small a propane tank".....    ADD MORE WATER !!! You are kidding me was my first thought...  explained the unit worked perfect once the fan got up to operating speed...  It fully and easily adjusted the BTU output from 30-60,000 BTU's as near as I could tell....    He said, "The problem is you are using a propane tank too small"...

Well, I can't repeat my exact words that were exchanged....  " LEM " kept popping into my head at this point...   This banter went on for about 5 minutes and he said, " We are sending you a new heater"...   I tried to explain all I wanted to know was, can I oil the fan or something that will eliminate the "cold start" problem....    He said, "Your new heater is on it's way"....

They must save enough money by "not hiring qualified reps", to give away new heaters...    

I don't even have to send back the heater I currently have !!!!   it's 3 weeks old...    I don't feel lucky...  I just wish the original heater did not have any problems....

 

[atomicsmoke]

Dave,

I venture with this advice on your heater troubles as I feel is what dirt would say anyway
"Add more water".

 

[crankybuzzard]

This thread will need its own zipcode soon.  

 

[dirtsailor2003]

 
Dirt, morning......  I have found another business that went to the same school, for "Customer Service, that LEM used......

I bought a 30-60,000 BTU propane heater....  
Dyna-Glo GHP Group inc.com is who they are.....

My heater fan starts sloooooooow....   at about 15 degrees, the fan takes around 10 seconds to get up to operating speed...    in single digit temps...  operating speed can take up to 20 seconds...  

Well, starting a week ago, or so, I reached out to contact them...    response the next day to get ahold of "so and so"...  5 days went by, no return contact...   sooooo, went back to the FB page and sent another note..   got a phone message this AM..  "Please call me at (XXX) xxx-xxxx....  their phone system did not work as it should... got some gal that spoke Chinese...    hung up, redialed the advertised number again, got the phone system to XFER to the extension... HooRah...   reiterated my trouble to the "Specialist Customer Service" dude.....   asked what size propane tank I was using....  told him 20#er...  He said my problem was......   "You are using too small a propane tank".....    ADD MORE WATER !!! You are kidding me was my first thought...  explained the unit worked perfect once the fan got up to operating speed...  It fully and easily adjusted the BTU output from 30-60,000 BTU's as near as I could tell....    He said, "The problem is you are using a propane tank too small"...

Well, I can't repeat my exact words that were exchanged....  " LEM " kept popping into my head at this point...   This banter went on for about 5 minutes and he said, " We are sending you a new heater"...   I tried to explain all I wanted to know was, can I oil the fan or something that will eliminate the "cold start" problem....    He said, "Your new heater is on it's way"....

They must save enough money by "not hiring qualified reps", to give away new heaters...    

I don't even have to send back the heater I currently have !!!!   it's 3 weeks old...    I don't feel lucky...  I just wish the original heater did not have any problems....

Dave you need more

 

[dirtsailor2003]

 
This thread will need its own zipcode soon.  

 

[BGKYSmoker]

I better open the CR

 

[hdflame]

Well, I will say that's better customer service than I got from LEM!  And now you can oil the motor you have and not worry about it....course you might want to wait till you receive the replacement!

Good luck.