Masterbuilt lack of "customer support"

[kilohertz]

I have been trying to find a way to contact Masterbuilt to order parts not shown on their site, racks and shelves to update my new MES30 Analog. They don't answer phone calls, there's no chat link, and haven't responded to my online form request.

Anyone in the last little while been able to contact them, if so, how?

Thanks

 

[Brokenhandle]

Seems to me the best bet was either by email or Facebook if they have it... can't remember for sure but know there have been others having your same issue. Hopefully someone who has actually messaged them will reply.

Ryan

 

[aeasley]

Facebook is the only consistent way to get responses from masterbuilt.

 

[mneeley490]

Yeah, good luck with that. I gave up trying to get help from Masterbuilt. They just don't care anymore.

 

[normanaj]

Try www.appliancefactoryparts.com.

 

[dr k]

FB messenger on their page.

 

[kilohertz]

Thanks guys,

Well I sent them a message on the FB page, we'll see if they reply. I even gave them the part numbers so there is really no work for them to do.

Appliance parts doesn't have the rack holders and they want $35 per rack, that's not going to happen.

I'll let you know how I make out. I really just need the rack holders, but could probably make something myself, racks are available from Amazon, 3 for $35 for stainless.

Cheers

 

[kilohertz]

Well, nothing from them yet so I sent second FB message, fingers crossed.

The new MES30 arrived today and I want to make the mods before using it. The new stack will be here Friday, just need the rack holders.

Come on Masterbuilt...

Cheers

 

[tallbm]

Well, nothing from them yet so I sent second FB message, fingers crossed.

The new MES30 arrived today and I want to make the mods before using it. The new stack will be here Friday, just need the rack holders.

Come on Masterbuilt...

Cheers

If you want to go this route you can just use some Angle Aluminum. Here is 6 pieces of 1"x1"x12" long and 1/8" thick for under $20 with the online coupon to clip

https://www.amazon.com/13Inch-Aluminum-Angle-Stock-T6511/dp/B0C7TP3CN3/ref=sr_1_2_sspa?crid=1K6371EF1QV51&keywords=angle+aluminum&qid=1687401282&sprefix=angle+aluminum%2Caps%2C144&sr=8-2-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

With that analog smoker I think you can pull it a part so you can get the internal walls out of there and then bolt these pieces of aluminum to the wall. You could also try using sheet metal screws as well but I believe there walls of the MES analog are hollow so it would only grab the sheet metal which isn't very thick.

Anyhow, this is some food for thought on what you might want to do :)

 

[kilohertz]

Well, good/bad news.

I heard from MB and they no longer supply these rack holders, they suggested the same places mentioned here, but of course, they don't have them either.

So, I'll come up with something else to hold the extra 3 or 4 racks. Probably change the spacing of the original 3 racks then add 4 more up top. The angle brackets are one solution, I'm going to look around for some other chrome wire type racks that may be able to be modified to work as well.

I'll post pics when I figure this out.

Cheers

 

[tallbm]

Well, good/bad news.

I heard from MB and they no longer supply these rack holders, they suggested the same places mentioned here, but of course, they don't have them either.

So, I'll come up with something else to hold the extra 3 or 4 racks. Probably change the spacing of the original 3 racks then add 4 more up top. The angle brackets are one solution, I'm going to look around for some other chrome wire type racks that may be able to be modified to work as well.

I'll post pics when I figure this out.

Cheers

Do you ever plan to do sausage or hang anything to smoke in this smoker? If so I would say an angle bracket at the top of the smoker so you can use 3/4 inch dowels would be a nice to have if you go the angle bracket route. I would also mount them where they are arranged this way against the wall:

 

[starfighter51]

I have a masterbuilt 40 elect if I set temp #250 doesn't seem to want to smoke what temp should I see smoke.

 

[fxsales1959]

I have been trying to find a way to contact Masterbuilt to order parts not shown on their site, racks and shelves to update my new MES30 Analog. They don't answer phone calls, there's no chat link, and haven't responded to my online form request.

Anyone in the last little while been able to contact them, if so, how?

Thanks

I had the same issue for switches on my MB560. not to mention no response a couple of years ago when my MES30 went tits up. I found posting a "cute" little twitter post about their shitty service gets pretty quick attention, as they seem to spend more time on social media than answering phone calls.

 

[normanaj]

I have a masterbuilt 40 elect if I set temp #250 doesn't seem to want to smoke what temp should I see smoke.

I would ditch using the chip loader and chips and use an Amazen tray or tube that burns pellets or dust. You can get up to 10 hours of continuous smoke.

 

[tallbm]

I have a masterbuilt 40 elect if I set temp #250 doesn't seem to want to smoke what temp should I see smoke.

Hi there and welcome!
Do you happen to have a digital thermometer to double check the smoker temperature?

MES units are notorious for having very inaccurate temp measurements for both the smoker temp and their meat probes.
If you can check this I bet you find your smoker is really not getting close to 250F.

As normanaj talks about, you can use the A-Maze-N Pellet Smoker (AMPNS) tray or tube to produce much better smoke you can control. Tray can do up to 12 hours of perfect smoke and tube can do 3-4 hours of smoke.