I am a Masterbuilt 30" digital electric smoker owner. I lost my wireless remote some time ago and decided to but a new identical unit. ( a comletenew model) As i looked at the vendors I aw that there was NO REMOTE mentioned any where in ANY of the sellers even Amazon - YET thee were promo videos clearly showing the use of the handy unit. It is of special value to me - as I am a disabled vet who has lost ALL family and lives alone. I then searched for the unit itself It was NOWHERE to be found! Theni decided to contact the company to see if I could get one OR more importantly -DID MASTERBUILT EVEN INCLUDE THEM as a feature as they had for so many years before. I wrote a polite email with my Email Address and MORE IMPORTANTLY - MY PHONE # NOBODY BOTHERED TO CALL.
Trying to get ANY kind of communication with them was impossible! I spent a lot of time using every search i could imagine. A wast of time! after one of the many dead end searched i finally found an Email -in TINY TINY almost hidden print, as if to say: You people are nuisance - don't bother us unless you buying something! i don't care how good ANY product is -IF there is NO basic HUMAN BEING support - who bother - find a company who ACTUALLY ares about their customers. My alternate choice was Char Broil. I don't know if there care any better than Masterbuilt - but i WANT to do business with a company that actually cares about their customers. Masterbuilt obviously DOES NOT! Oh - and BTW - Years ago I owned my own manufacturing company - and the golden rule was --- Treat our customers with at least basic respect. it is THEY who put bread and butter on our table! Good luck with your ignore the customer attitude - i will take my business some where it is APPRECIATED - or is that too old school for you?
Trying to get ANY kind of communication with them was impossible! I spent a lot of time using every search i could imagine. A wast of time! after one of the many dead end searched i finally found an Email -in TINY TINY almost hidden print, as if to say: You people are nuisance - don't bother us unless you buying something! i don't care how good ANY product is -IF there is NO basic HUMAN BEING support - who bother - find a company who ACTUALLY ares about their customers. My alternate choice was Char Broil. I don't know if there care any better than Masterbuilt - but i WANT to do business with a company that actually cares about their customers. Masterbuilt obviously DOES NOT! Oh - and BTW - Years ago I owned my own manufacturing company - and the golden rule was --- Treat our customers with at least basic respect. it is THEY who put bread and butter on our table! Good luck with your ignore the customer attitude - i will take my business some where it is APPRECIATED - or is that too old school for you?
