Is my LEM a LEMON???

Discussion in 'Sausage' started by dirtsailor2003, Jan 30, 2015.

  1. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    It was from an actual person. I just redacted the info. The response though was not acceptable. We'll see how this pans out. If not good there will be a ton of reviews written on multiple sites with photos.

    I will not be buying any LEM products anymore.
     
  2. bearcarver

    bearcarver Smoking Guru OTBS Member

    Hi Case,

    I'm betting they'll take care of you.

    I only dealt with them one time, about 4 or 5 years ago, and was very pleased.

    I had made an order from another company, and they never sent my order, wouldn't reply to my emails, and wouldn't return calls.

    Then I found out they were a middleman, drop shipping LEM products.

    So I called LEM, and they took all the info from me & lit a big fire under their Butt.

    Everything was taken care of within the next 5 days.

    LEM seems like a Great outfit.

    Bear
     
  3. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    I hope so Bear. I have several other LEM products and haven't had any issues with them. I would've expected a better response. Hopefully the next reply will be better.
     
  4. woodcutter

    woodcutter Master of the Pit OTBS Member

    Try attaching the link to this thread if you email them again. Let them know your telling your friends.
     
  5. driedstick

    driedstick Smoking Guru OTBS Member SMF Premier Member

    [​IMG]
     
  6. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Yep that's the next step if I don't get a positive result from my last email.
     
  7. hdflame

    hdflame Meat Mopper

    Just saw this thread and thought I'd throw in my 2 cents.

    I ordered a LEM after extensive research a couple of years ago. I too wanted all stainless gears. They had, I think a 15lb model that was a refurbished model. So I ordered it. Upon receipt, I noticed that the threads on the stuffer connection were very rough and hard to thread the collar on. I called them about it and they had terrible customer service. They didn't want to take it as a return because it was a sale item and refurb.

    The way I see a refurb is "Good as New" and also a warranty. After I finally got ugly on the phone they took it back but I had to pay shipping. Took a while to get money refunded too. I had to call and give them the tracking number where it showed they had received it over a week before. The person I talked to on the phone said they would just ship it out to the next person! I couldn't believe it.

    I would NEVER BUY ANYTHING FROM LEM AGAIN!

    I bought a 15 lb from Northern and never looked back. Excellent quality and you can get replacement parts too. I have a Northern about 35 miles from me so I can go to the store if needed. I also bought the electric grinder that Northern runs on sale occasionally for $99. I've had good luck with it too. Not sure if Northern still sells the all SS gears but I wouldn't hesitate buying the one with nylon gears. They stand behind their products. Mine is all SS.
     
  8. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    So far today no response from LEM. The dung is going to hit the fan!
     
  9. driedstick

    driedstick Smoking Guru OTBS Member SMF Premier Member

    Let er fly big daddy!!!!!

    DS
     
  10. welshrarebit

    welshrarebit Master of the Pit

    Karang their alas! 😏
     
  11. sam3

    sam3 Smoking Fanatic

    I'm really shocked that you haven't received a response yet. Wow..
     
  12. bearcarver

    bearcarver Smoking Guru OTBS Member

    Me too----Might not have gotten to the right person.

    If that's the case, it's still LEM's fault for not making sure complaints get to the right person.

    Get after them Case!!

    Bear
     
  13. Never delt with LEM  ------      usually what I do is ask for a supervisor  or someone in management 

    Gary
     
  14. atomicsmoke

    atomicsmoke Master of the Pit OTBS Member

    I am sure they have a "social media" person in the customer service or marketing Depts. I can't believe they let this go so far on a forum where a lot of their current and future customers come for advice.

    Dirtsailor,
    Maybe you should send them a link to this thread. And one showing the membership numbers. That should get some a$$ moving.
     
  15. mneeley490

    mneeley490 Master of the Pit OTBS Member

    Well, I hope it works out for you.

    LEM had a 20% off sale recently, so I crossed my fingers and bought the same stuffer. I hope it's one of the good ones.
     
  16. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    For your sake I hope so too. The customer service is horrible so far...
     
  17. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Finally got another reply, or more like an insult. Here is the reply and my reply follows:

    Dear Case:

    Thank you for your recent inquiry.

    I have spoken with our service department and he recommended adding a little more water to the meat mixture.  This will reduce the stress on the gears which will make it easier to turn.  Can you tell me which tube has the rust forming?  We would like to send a new washer and replacement tube.

    Please let me know if I can further assist you.

    Sincerely,

    XXXX,
     
    Thank you for the offer to send me a new washer and tubes.
     
    I have been making sausages for over 20 years and the consistency of my mix is not the problem. The brass washer is creating filings even when the tub is empty. Yes I do lube the O ring on plunger using your LEM Food Grade Silicone spray.
     

    Both the 3/4" and 1" tubes are rusting.
     
  18. Case, I think it's time to get on the phone and call them to talk to a supervisor.
     

  19. They treated me in the same condescending manner!
    I'm totally done with LEM!!!!!
     
  20. driedstick

    driedstick Smoking Guru OTBS Member SMF Premier Member

    Dang it,, this sucks!!! Hope you get it resolved soon DS

    DS
     

Share This Page