A month or so ago, I was on a thread talking about thermometer recommendations, and I had to put in my 2 cents about my first thermo which was the Weber Style Digital Wireless Thermometer (Grey one in picture below) This thing reads temp great, and has a braided metal cord. However, if the unit gets further than 6 feet from the base, it loses its signal. Which defeats the purpose of having a wireless thermo. Might as well have spent less, and just got one where the probe goes straight into the digital display. I've been upset about it since I bought it, wishing I bought the Maverick After reading my gripe in the thermo thread, ChefRob mentioned something unheard of to me: ChefRob: “Have you contacted their customer service?” I hadn’t contacted Weber because nowadays customer service doesn’t get you very far. Especially for an item I bought on Amazon. So I think it would never have even crossed my mind. Anyhow, ChefRobs comment stuck with me. So I went to Weber’s homepage, clicked on Contact Us, and wrote an extremely brief email about my issue with the thermo..here is the correspondence: MY EMAIL: Weber Style Digital Thermometer Problem - I bought the Weber Style Digital Thermo, but It cannot go more than 6 feet from the source before losing the signal. Any suggestions? Do I have a lemon? Thanks THEIR REPLY Dear Bill, Thanks for choosing Weber. How old is the thermometer? Did you get it from us or at a store? If you have additional questions or comments, please do not hesitate to contact us. Sincerely, Weber/Ducane Customer Service MY REPLY The thermometer is about 9 months old. I got it new off of Amazon.com, not a store. Is there anything trouble shooting wise I can do to get the signal to transmit correctly? THEIR REPLY Dear Bill, Thanks for choosing Weber. That would be under warranty so I'll send out a new thermometer. I would need your full name, billing and shipping address and a contact phone number. Sincerely, Weber/Ducane Customer Service MY REPLY *Sent over all address info THEIR REPLY Dear Bill, I confirmed an order for a new thermometer to ship out at no charge. Confirmation # XXXXXXX will ship out of Illinois and we ask to allow 7-10 days for delivery. Sincerely, Weber/Ducane Customer Service 7 Days Later: AWESOME COMPANY!