too hot problem

[armchairqb]

I have a new MES with bluetooth and am having a problem with it getting too hot. I have the temp set at 225. My bluetooth app shows the temp set at 225 but the smoker temp has jumper over 350. I went outside to check the smoker and adjust the temp, it showed the temp set to 899 degrees. That is supposed to be impossible because the unit is supposed to be capped at 275. Does anyone have thought on why this is happening? It has happened 3 times on my first brisket so far, I am about I am about 9 hours in so far.

 

[goldmine1965]

 
I have a new MES with bluetooth and am having a problem with it getting too hot. I have the temp set at 225. My bluetooth app shows the temp set at 225 but the smoker temp has jumper over 350. I went outside to check the smoker and adjust the temp, it showed the temp set to 899 degrees. That is supposed to be impossible because the unit is supposed to be capped at 275. Does anyone have thought on why this is happening? It has happened 3 times on my first brisket so far, I am about I am about 9 hours in so far.

I don't have that particular MES, but it sounds it might be a defective controller. I hear that the Masterbuilt customer service is pretty good. Maybe give them a call and run your problem by them.  A lot of posts on this board show that they ship replacement parts free of charge when things like this happen

 

[dr k]

I have a new MES with bluetooth and am having a problem with it getting too hot. I have the temp set at 225. My bluetooth app shows the temp set at 225 but the smoker temp has jumper over 350. I went outside to check the smoker and adjust the temp, it showed the temp set to 899 degrees. That is supposed to be impossible because the unit is supposed to be capped at 275. Does anyone have thought on why this is happening? It has happened 3 times on my first brisket so far, I am about I am about 9 hours in so far.

It maybe the app because people wih the same problem have ran their smoker with only the controller with no issues.
Kurt

 

[SmokinAl]

It has to be the controller. At 899 the whole thing would be on fire.

Do you have a temp gauge inside to measure the temp at the grate?

Al

 

[armchairqb]

I considered it was a problem like that. I was thinking maybe the bluetooth connection isn't strong enough for where I am set up. I will move the smoker closer next time to see if that helps.

 

[armchairqb]

the temp never actually reached 899. That is just what it set itself to try to reach. The hottest it got before I saw what was happening was 358.

 

[bpilgrim]

I just had the exact same problem.  Bought my smoker last weekend from Home Depot.  Used it on Monday for some pulled pork.  I was just smoking some salmon and the temp of the smoker got up to 310 (it was set on 215.)  On the unit itself, it said it was set for 899.

I will be calling Masterbuilt!  Frustrating for a brand-new machine.  Makes me consider whether I can just return it and get something different.

Paul

 

[asa kadane]

hey guys, any luck with this problem or getting assistance from MS?  I had the same problem today on my first smoke. 

 

[old sarge]

Asa Kadane - I would return the smoker and look for something more reliable, maybe with less bells and whistles.  

 

[usnguns]

I have a new MES with bluetooth and am having a problem with it getting too hot. I have the temp set at 225. My bluetooth app shows the temp set at 225 but the smoker temp has jumper over 350. I went outside to check the smoker and adjust the temp, it showed the temp set to 899 degrees. That is supposed to be impossible because the unit is supposed to be capped at 275. Does anyone have thought on why this is happening? It has happened 3 times on my first brisket so far, I am about I am about 9 hours in so far.

having this exact issue... any advice or a quick fix? I plan on contacting support monday, it's Friday and they are closed for the weekend. shoot, monday is a holiday guess I'll call Tuesday..

 

[milwted]

Anyone have any luck on solving this?  I am experiencing the same issue right now.  I have the temp set at 225, but when I come back an hour later it's showing over 300 on the phone app, and 875 on the smoker itself.

 

[Lubie40]

I got one of these for Christmas and I had the same problem. Masterbuilt said it is the blue tooth and to not use it until the Dev team provides a fix. I told them the reason I asked for this was because of this feature... they didn't care. They claim they have a team actively working on this but I pointed out it has been 2 yrs without an update and they couldn't provide me with an ETA. So at this point I have a smoke that is advertised to have this cool feature but the am told not to use it... my advice don't buy this model.

 

[lothar1974]

Assume this is the new 2.5 gen? I got one a while back and had the same issue. Called MB and they sent me a new controller. Havent had time to install it yet but they said the new controller should fix the issue, this was prior to xmas. Will try to install it soon asn see if it actually works.

 

[Lubie40]

They sent me a new controller as well. I installed it right away hoping it would solve it, but it didnt. I called them back looking for more help and they said in a company meeting on the 3rd of Jan they were told that it isnt the controller. So I guess the good news is i have a back up controller incase i would need it.

I am going to smoke some summer sausage this weekend so i am going to not connect at all via the blue tooth and i hope the temp stays consistent.

 

[Rings Я Us]

Holy Hot House Batman !
3 people just bought new smokers all here on one thread had the same trouble? This sounds like recall material. Just think of the other thousand not on the thread country wide possibly with the same issue.

 

[tallbm]

Well don't feel too badly, the MES smoker and meat probes are never correct anyhow. If you buy a wireless dual thermometer (which is basically a mandatory action for MES owners) you can walk around with the wireless part of the thermometer and get notified by alarms you set on it when temps are hit.

The bluetooth feature is nice and shiny but most of us MES owners don't even have it and do very well without.
I know this isn't what you want to hear since the bluetooth feature was a major selling point but at least you have a workable approach you can use since bluetooth is busted :)
Best of luck with it! :)

 

[Justanothaguy]

Just picked up the mes30 from Walmart on sale and noticed the same issue. Tried using Bluetooth while I was doing a 4 hour break in and the first two hours keep struggling to maintain a consistent 275 it kept bouncing all over the place it finally go us to around 320 and I tried the last 2 hours with disconnecting Bluetooth and it stayed around the desired temp.

I later smoked some ribs for about 5 hours without Bluetooth and had 0 problem related to heat.

I would recommend not using Bluetooth until they fix it which is looking like that may not happen.

 

[tallbm]

Just picked up the mes30 from Walmart on sale and noticed the same issue. Tried using Bluetooth while I was doing a 4 hour break in and the first two hours keep struggling to maintain a consistent 275 it kept bouncing all over the place it finally go us to around 320 and I tried the last 2 hours with disconnecting Bluetooth and it stayed around the desired temp.

I later smoked some ribs for about 5 hours without Bluetooth and had 0 problem related to heat.

I would recommend not using Bluetooth until they fix it which is looking like that may not happen.

Hi there and welcome!

The MES smoker and meat probes cannot be trusted. This is also a known issue.
If you do not have an aftermarket wireless dual probe (or more probes) Thermometer you may want to look into getting one. It is basically a must with the MES. You can use 1 probe to measure the smoker temp and the other probe to measure the meat's Internal Temperature (IT) since the MES probes are junk.
I like the ThermoPro TP20 but there are a number of options out there to choose from.

I hope this helps you figure out what your temps are actually doing in the MES rather than what it is reporting :)

 

[SonnyE]

I'm so glad I went simple...
I'm so glad I went simple...
I'm so glad I went simple...
I'm so glad I went simple...
I'm so glad I went simple...

:rolleyes:

 

[gahunter01]

I'm having the same high temp issue with a MES, except mine is the 40". I purchased the unit in December 2017. Other than "seasoning" it, today was the first time using it with food. I plugged the unit it and went in side for a few minutes. Returned to retrieve the drip pan and water bowl so I could line them with foil. The power light and display were off, however when I opened the door, the inside was already warming up. I went ahead and turned it on and set the temp to 250. Came back about 30 minutes later and the display was reading 310. I opened the door and the element was bright orange. I turned the unit off, however the element didn't turn off and remained bright orange. The element didn't turn off until I unplugged the unit. I plugged it in again, still powered off and no lights on display, the element started getting orange. I inserted an analog oven thermometer and closed the door. I checked it 30 minutes later and it was reading 300. I called MB this morning shortly after they opened. They are going to send me a new power circuit board, high temp limiter kit, heating element and digital control panel. Hopefully one of these parts fixes the problem. The customer support rep was very nice. Disappointed in the performance of this MES. I recently retired an older MES 30 that I wore out after about 8 years of use.