Just wanted to let the forum know a little about Thermapen customer service and warranty. Bought a new thermapen about a year ago and it started to crack. Didn't really worry about it because it still worked great. Well the cracks multiplied and started to grow larger. I did drop the pen once but was in grass. Told customer service the same when I emailed the company and with out one question they sent me a replacement and pre-paid postage to send the old one back. No proof of purchase they had my order on file. Great company and have referred several SMF guys to them. I will buy from them again.
