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Masterbuilt problems and what to do?

mrmerck

Fire Starter
31
12
Joined May 3, 2014
I have a 15 month old Masterbuilt Pro that I purchased from a big box store that has gone bad. Masterbuilt has been more than fair on customer service. I called them to disclose my problem and they sent me a new controller free of charge. Unfortunately, this did not fix my problem and it must be an internal issue.

Called MasterB back and they`ve offered to sell me a newer generation smoker at a discounted price of $185 plus freight. I think I paid $259 for my original smoker so the offer is slightly less than my original cost. I figure I`ll have spent $500 for a smoker once I`m done .

One part of me likes the ease of electric and says I should bite the bullet and take the MasterB offer.The negative is paying for another one of their products that might go bad.

I also see a Weber Smokey Mountain (18.5) on Craigslist for less than the Master B offer on the table.

What would you do?
 

dr k

Master of the Pit
OTBS Member
2,500
449
Joined Mar 22, 2013
 
I have a 15 month old Masterbuilt Pro that I purchased from a big box store that has gone bad. Masterbuilt has been more than fair on customer service. I called them to disclose my problem and they sent me a new controller free of charge. Unfortunately, this did not fix my problem and it must be an internal issue.

Called MasterB back and they`ve offered to sell me a newer generation smoker at a discounted price of $185 plus freight. I think I paid $259 for my original smoker so the offer is slightly less than my original cost. I figure I`ll have spent $500 for a smoker once I`m done .

One part of me likes the ease of electric and says I should bite the bullet and take the MasterB offer.The negative is paying for another one of their products that might go bad.

I also see a Weber Smokey Mountain (18.5) on Craigslist for less than the Master B offer on the table.

What would you do?
Like myself and others that have had a MB smoker for only one year, then with no heat.  Take off the back junction box cover (6 screws) and make sure the connections to the heating element are intact. 

-Kurt
 

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