I've read so many reviews that said this unit is junk, stops working after a year or less, has wiring problems, etc. that I'm trying to understand why so many here use them. Fill me in before I spend too much on another brand!
I can rem. when we finally had enough credit and money to buy a new car 1983. The "buy American" was a still a strong sentimentl, 10 years later as today almost all the parts were mfg over seas and buy American was just a sales slogan. Well we checked out all the American cars we could afford and most were lacking, not just in our test drives but features, power, models available, etc. Not only the test drives but all car reviews pointed to one economy family car, Honda Accord. The car of the year 5 years in a row. I told my wife we would be foolish to not at least test one. We went to the local honda dealer, test drove a honda accord and drove home with it. There just was no comparison. Features, economy, comfort, drive ability, bang for buck, etc. We put 250,000 miles on that car and still sold it for $1000, we only paid $9,300.
The MES is very much like the Accord, lots of features, performance, a great cabinet, the product does what it promises to do, and is fairly reliable. All products have failures, of course we all hope we are not the one stuck with a lemon.
Masterbuilt according to most MES owners on this forum has been excellent with customer service. So even if you had a problem with your MES, most likely
Masterbuilt would do a good job in helping you with the problem.
To answer Light it Up's question, why so many SMF member are buying an MES when so many reviews say its junk?
Because Light-it-up, your not reading all the reviews, you are only looking for the bad, which there is some but, according to the reviews the MES is an excellent product.
I did a spot check on reviews at several locations:
Code:
. Amazon Sams Cabelas Bass P Google Shopping Totals 65 Rev 5 rev 7rev 30" 404 reviews5 star: (29) (4) (4) (21) (277) 335 65%4 star: (14) (4) (59) 77 15%3 star: (5) (1) (0) (19) 25 5%2 star: (8) (3) (18) 29 5% 1 star: (9) (1) (8) (31) 49 10%515
As you can see 85% gave the MES a favorable review and 15% did not. 80% gave the MES a very good or excellent review. This is very far from being junk. SMF members who own the MES are pretty honest and decent folks, not afraid to tell it like it is, we pride ourselves on making great tasting Q, bottom line with only a few exceptions most MES owners here really like their MES and use it frequently.
As Ron pointed out some of the bad experience with the MES just could be user error. I think also that when
Masterbuilt broadened its number of dealers selling the MES, there was a lot of dumping of old inventory to make way for new. Unfortunately there wasn't a backup on parts, so some who bought these in-between units had some difficulty getting a replacement element. Other than the element, wiring, and controller there isn't a whole lot to go bad. The MES either works or doesn't and according to the numbers above 85% work. I would guess it would be a lot higher, I tend to only review if I have issues, or if I had a great experience with a product. Most of the time I don't bother with reviews, and I would guess that a lot of happy MES owners are silent.