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Thinking about buying an AMNS? Then you need to read this.

canned smoke

Fire Starter
SMF Premier Member
50
10
Joined Oct 1, 2005
I ordered a 6x8 AMNS last week. I splurged for the Maverick 732 and 5 pounds of cherry dust. A few days later my package arrived. I opened it up and dug my goodies out but it wasn't 100% correct. I contacted Todd and not only does he ship QUICKLY, but the guy responds to his emails lightening fast. Without hesitation he corrected what was wrong and even filled a special order request for me as well. The rest of my stuff is on the way!

That is the kind of customer support that will make anyone a success. Thinking of ordering an AMNS? All I can say is quit thinking and get it done. You will not find anyone out there with better customer service and willingness to do what he can to make things right.

Thanks Todd. Outstanding job!

http://www.amazenproducts.com/default.asp
 

beer-b-q

Epic Pitmaster
OTBS Member
10,102
41
Joined May 1, 2007
Todd has the reputation of having a quality product and superior customer service.  Plus, It is MADE IN AMERICA...
 

fpnmf

Smoking Guru
OTBS Member
7,283
81
Joined Jul 19, 2010
Yup yup yup..

Todd is da bomb!!!

  Craig
 

SmokinAl

SMF Hall of Fame Pitmaster
Staff member
Moderator
OTBS Member
★ Lifetime Premier ★
47,625
8,173
Joined Jun 22, 2009
Ditto on all the above!
 

rdknb

Master of the Pit
OTBS Member
SMF Premier Member
3,881
53
Joined Jan 23, 2010
I agree with all above!!!
 

richoso1

Legendary Pitmaster
OTBS Member
SMF Premier Member
8,433
40
Joined Jun 21, 2007
I have worked with Todd in the past, and he knows the value of a good and happy customer base. That's the way business should be run. It's all good my friend.
 

nakom

Fire Starter
65
10
Joined Oct 7, 2010
Nothing but great interaction with Todd, wish more people run a business like he does.
 

scarbelly

Epic Pitmaster
OTBS Member
14,318
73
Joined Jul 26, 2009
This is the very reason that so many of us here on this site support Todd 100%
 

les3176

Master of the Pit
1,290
22
Joined Feb 10, 2009
I totally agree that the service that todd gives is the best in the business.  When i made a order i was having some computer issues and paid for my order twice. I recived a friendly email in a matter of minutes to clear up the problem! Top notch service and the best product for smoking!!! Thanks Todd!!!
 

chef willie

Master of the Pit
OTBS Member
3,199
364
Joined Dec 31, 2010
Hah....glad I saw this. I've been slacking on ordering my stuff from Todd ever since the bank took 3 days to transfer $ into my PayPal acct. last week. Will get it done today....thanks for the nudge
 

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