Damn, that stinks.
I've had the same insurance lady for over 40 yrs now.
She is the claims manager now, which is awesome for me. A few months ago, some dirtbag tried but failed to steal my truck out of my brother's driveway. They hammered a screwdriver into the door tumbler and ignition tumbler, along with tearing out the plastic trim on the steering column. Little pricks!!!
Anyhows, I got the run around from two different adjusters and was without my truck for 3 weeks. I called my ins. co and asked to speak with the claims manager, who happens to be the lady I've known for over 40 yrs.
She jumped on the adjusters ass and said that if I didn't have my truck repaired and back to me by the end of the next day, that the adjuster was out of a job. The claims adjuster that I was dealing with, and never returned my calls, all of a sudden did a complete 360 and was calling me twice a day with progress reports. I had my truck returned to my driveway the following morning at 8:00 AM, and it was completely detailed with 3 key fobs and 3 extra keys.
Fast forward to last Saturday, A lady backed into my truck in the hardware store parking lot. The adjuster wouldn't return my calls, so I called and ask to speak with the claims manager. My lady friend retired so this person was new to me, anyhow, after I spoke with her my adjuster called me back within 5 minutes. So it pays to ask to speak with the "claims manager", Brian.
My bumper is being replaced with Road Armor heavy duty powder coated bumper that I will install. All for the same price as a stock Chevy bumper, which was a twisted mess from a love tap in a parking lot.
Best of luck to you.
Dan.