Back from vacation with new Smoke Vault

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squeezy

Master of the Pit
Original poster
OTBS Member
Jul 17, 2005
2,096
13
Woodstock, Ontario, Canada
Had a great trip and picked up my new smoker that had been delivered via UPS to Oshkosh Wisconsin from Amazon, that I didn't open up until arriving back home here in Ontario.
As you can see from the photos, it didn't arrive in pristine condition!
I figure it must have been dropped at least 3 times ....
Worst part is that I have no recourse in replacing the damaged cabinet (other parts survived) as it sits now, I can't close the door properly and paint is missing from the damaged areas.

Buyer beware!

You would think in this day and age, they could ship something without &*%$@# it up!
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Like gysp said..."it aint right"..If ya have no recourse, (smokin gods dont come down on me)..... will a hammer take care of the problem?
 
That stinks! I agree with crewdawg and smokincowboy. A little persuasion might be applied with a hammer.

Take care, have fun, and do good!

Regards,

Meowey
 
I was hoping to do just that ... (hammer) but there is mostly awkward areas, where there is two opposing layers, leaving no room to hammer!
 
I was wondering what happened to you.....thought maybe you were judging a BBQ competition in Moose Jaw or something.
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Keep us posted on the new smoker!!
 
You know that just is not right, to get something new and it's beatup. We should find a way to get a petition going and mail it to the responsible party, maybe let the media in on what's happening. No one should have to experience a new purchase in that manner.
 
Hey Squeezy, Welcome back!
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First let me say.....You waited till u got home to open that baby??? You got a lot of patience friend
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Secondly, hammer it back the best u can, touch it up with some high heat paint and THEN season it!
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Hopefully the working parts are o.k.
Congrats on your new baby and i know you'll have her smokin soon!!
 
Not that much patience Bubba ... I just don't like to unpack and repack ... it never seems to all go back in the box ...
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Fingers crossed that I get it fixed ......
 
Squeezy -

Sorry you smoker got banged up. That really stinks! Try using paint sticks if you have them in the narrow areas or other thin non metalic objects, plastic ended spatchlas, wooden spaggetti spoons etc.
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It is so d***n hot here ... I've only spent about 20 minutes with the hammer, but with fairly good results. ( feeling a little more optimistic )
Poor thing looked like it fell off the Wells Fargo stagecoach.
Will upload pix when I'm finished ....
 
Hey squeezy, sorry I missed this thread... wish we lived closer, I could fix that for ya... one of my "hobbies" involves knocking out dents/repairing rust (antique car restoration). Anyway, get hold of a hammer and dolly, back up the area to be flattened with the dolly, then carefully tap the metal back into shape.

That really sux it got so beat up!
 
Man, sorry to hear and see that. Do you have a metal working shop near you? If so, you might talk to them and see if they can help.
 
That's just dirty pool Squeezy, I'd raise holy hell with Amazon.
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If you're gonna have to do all that work to get 'er in shape you should be compensated somehow...
Good luck with it!
 
I was going to raise hell with them, but the only recourse is through their time limited return policy. It would have been possible in the states, but not here in Canada. So far I haven't found any way to communicate my disappointment with them.
I will never buy another item that I can't inspect before I pay for it......
Thanks.
 
Probably not Amazons fault. I've got ups shipment o my porch with "This side UP" backwards, and "fragile Glass" boxes full of dents. I had a glass globe for a 1950's Seaburg Jukebox selector almost torn in half but the didn't break the glass! (One of my many hobbies is restoring old Jukes and pinballs.)
 
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