If I seem angry it is because I AM extremely angry at
Masterbuilt and I am pretty sure they read this very popular forum.
I am more interested in
Masterbuilt hearing my anger and my horrible experience with their so-called customer service, and in alerting people to how bad this particular
Masterbuilt product is (perhaps they all are) so that no one else makes the mistake of buying it than I am with impressing people on this forum with my good attitude.
Since the fixes suggested on this forum are better for people who know how to do electrical fixes and that isn't me, I am using this forum to talk to
Masterbuilt more than I am to talk to the members of this forum. However, if anyone is researching Masterbuilt products I do want my experience to benefit them before they've wasted money and time on a Masterbuilt smoker.
There has been one type of fix suggested, which is relatively expensive ($150 part on spec that it is even the problem) and takes tools that I don't have which I would also have to purchase. I have already spent $140 to repair the unit and that was unsuccessful. I am not sure how much I would have to spend after purchasing the part to have the part installed, but the person who fixes this stuff has a service call charge of $180.
I do appreciate the suggestions, but they aren't for me. I was hoping to hear a suggestion that I could implement, but I have not, which is no one's fault of course. I am sorry that my anger turns you off, but there is a reason I am expressing anger in this particular forum, as I've explained.
I have also left bad reviews of this product where possible. You are inferring that I did not get help from Masterbuilt BECAUSE I am angry and use capital letters in my posts. I feel totally ripped off by Masterbuilt and if a customer being angry after a few tries of getting no help on a brand new $400 unit that worked 2.5 times is a problem for this company to the extent that they then refuse to help the angry customer, I want future customers of Masterbuilt to know that Masterbuilt will not help an angry customer.