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Very interesting response. Don't know how to respond to the first quote about steaming but my 30 inch old style MES burns the chips, pellets and chunks to ash. I only emply my wood tray prior to smoking but can smoke hours and hours as long as I add wood and the heats not too low.UPDATE:
Just got off the phone with Masterbuilt and got pretty much the same answers as everyone else. She told me my unit was doing exactly what it was supposed to do and that it was supposed to be more of a steam than a smoke. I asked her why they called it a smoker than and told her if I wanted steamed for I would have bought a crockpot. She said that it was supposed to created blackened chips and not create ash. She also said to empty the chipbox prior to loading new chips. i questioned her as to if that defeated the purpose of having the chip tube and she said that the tube and loader was only to provide the correct amount of chips. Getting a little frustrated here as I do not want a high priced smoker and could have got a WSM for not much more.
Sorry to hear that you have to take it back.Bass Pro said they would take it back. Thinking I might take it back and get a propane smoker. Tough decision but it just hasn't worked right the 3 times I used it and I did all the research and even spent time with guys in the chat trying to get a good smoke.
That's why you heat it to 270 first -- to get the chips burning really well. Once they get going you just have to add a few when the smoke starts going down. They will burn just fine at 225. That's where I had mine set during the 5-hour smoke that I mentioned. I was using soaked chips, too. It takes some practice to get the hang of it.I am just trying to understand ho this works readin gthe temperature. If I set it at 225 and the temperature stays there then the element never comes on to burn the chips to smoke. I noticed yesterday that the unit was turning off and on because the temp would bounce from like 222 - 227. Ao it wasn't a constant smoke even though the ribs turned out good. But I thought you only snoked the first few hours and I was adding chips al the way to the end. So the question is if the unit reaches temperature 225 does that mean I will not get anymore smoke?