- Apr 27, 2008
- 5,433
- 21
Something wrong here. Must be a new employee.UPDATE:
Just got off the phone with Masterbuilt and got pretty much the same answers as everyone else. She told me my unit was doing exactly what it was supposed to do and that it was supposed to be more of a steam than a smoke. I asked her why they called it a smoker than and told her if I wanted steamed for I would have bought a crockpot. She said that it was supposed to created blackened chips and not create ash. She also said to empty the chipbox prior to loading new chips. i questioned her as to if that defeated the purpose of having the chip tube and she said that the tube and loader was only to provide the correct amount of chips. Getting a little frustrated here as I do not want a high priced smoker and could have got a WSM for not much more.
What a shame to take it back.Bass Pro said they would take it back. Thinking I might take it back and get a propane smoker. Tough decision but it just hasn't worked right the 3 times I used it and I did all the research and even spent time with guys in the chat trying to get a good smoke.
I would call back and insist in talking to a supervisor first. At least give it a try.