Hi everyone i'm Jeff from Jacksonville Fl. I just got a new MES for Xmas from my wife as she say's the charcoal flavor does not sit well on her stomach. I had been using converted gas grills before I would recycle old gas grills and make them into smokers. I am in my 50's and have always loved good BBQ all my life. I used my new Masterbuilt 30 Electric 3 times and had very good results then all of a sudden it stopped smoking I tried all the trouble shooting tips also tried dry chips and I could not make anything but a good outdoor oven. So I sent them a email and they wrote back that they wanted to talk to me on the phone, so I called them and talked to a very friendly woman (did not get her name) I told her everything that I had done with no results of smoke. So she told me she would send me a retrokit. So I installed it today which was very easy. Its chip box is about a 1/4 larger and it has worked great on a dry run. I had to go out and get us a Turkey Breast for tomorrow to smoke. I look forward to the tips and tricks from all the fellow wood smokers here. Jeffjax.