I bought a package of "Polish Sausage Mix" for 5 pounds of meat from Smokehouse Products (formerly Luhr-Jensen):
Normally, I like to make and try my own recipes, but I'm a fan of the 'Chief smokers, and figured this would be worth a try ~
Anyway, I noticed that the package seal wasn't quite good, and some of the cure and seasoning had leaked out. I contacted the company and they promptly offered to send a replacement - good job!
Even better is this: I mentioned that I enjoyed using their sausage kit:
The only problem was that the plunger seemed to be missing an end piece, which makes it a little tough on the palm of the hand when using it. The customer service girl, Amy, said that tehy would get a replacement right out along with the polish sausage package, as well.
Sure, these things are to be expected, but the experience was completely hassle-free, and with a smile. I should have my stuff by the end of the week, and that's not bad at all!
Thumbs up for great service ~
Normally, I like to make and try my own recipes, but I'm a fan of the 'Chief smokers, and figured this would be worth a try ~
Anyway, I noticed that the package seal wasn't quite good, and some of the cure and seasoning had leaked out. I contacted the company and they promptly offered to send a replacement - good job!
Even better is this: I mentioned that I enjoyed using their sausage kit:
The only problem was that the plunger seemed to be missing an end piece, which makes it a little tough on the palm of the hand when using it. The customer service girl, Amy, said that tehy would get a replacement right out along with the polish sausage package, as well.
Sure, these things are to be expected, but the experience was completely hassle-free, and with a smile. I should have my stuff by the end of the week, and that's not bad at all!
Thumbs up for great service ~
