Camp Chef steps up Big Time

[kruizer]

A while back, I decided to update my Woodwind with the new wifi digital controller and ordered it from Camp Chef. It was delivered and I installed it and it would not turn on so I called CS and asked about the problem. They sent a new controller and that one did not work either so I called them again and they have decided to send me a whole new hopper assembly with the new controller installed and it will be here on Monday the 5th. I am amazed at this level of customer service and look forward to doing a lot more business with these folks.

 

[smokerjim]

good to see there are good companies out there.

 

[sawhorseray]

Yep, it's nice to hear they back up their products, glad it's working out for you. RAY

 

[GaryHibbert]

Congrats!! That's pretty rare these days.
Gary

 

[BandCollector]

They took care of me as well. May not be the "BEST" pellet smoker on the market but their customer service is second to none! Regardless, I am very happy with my Woodwind!

 

[Blues1]

The way business should be done...good for them! And you!

 

[dubob]

I ran into the same level of service (excellent) last year when I bought my Woodwind SG w/Sear Box - no wifi. I had three major snafus with my grill the first month and all were remedied within a couple days of calling them to report the problems. Everything has been working great since and I'm averaging about 3 to 4 cooks a month with ZERO problems. Doing a pulled pork cook for Mother's Day family get together this year. Last year they all loved the 4 racks of baby backs.