I was originally using a 3/8" that I modified to fit and then switched to the 1/2" after it happened for the second time and still had the issue, had 2 oz of water per pound along with suregel, think the thing that might have put it over the edge was the high temperature cheese, probably adds a lot of friction to the stuffing tube, the guy that was helping me did a 5lb batch with the same recipe along with some diced jalapeno and shredded cheese instead of high temp cheese and it went through the 3/8" stuffing tube no problem.
You able to slide a sleeve of 21mm casings over the 5/8" tube without manually threading it on? I did that originally and it was miserable, bought the electric stuffer as an upgrade and it's a $600 step backwards in my opinion if it can't do the same job as my buddy cranking on a $100 VIVO stuffer that's clamped down to a table.