ThermPro TempSpike XR Not Charging Properly and No Support

[PulledPorkSandwich]

Hi All,

Back in October 24, in part based on the experiences documented here in the forum, I bought a ThermPro TempSpike XR meat thermometer. I bought it because it's completely wireless and ideal for monitoring box and meat temperatures when rotisserie cooking. I used it once last Thanksgiving and it worked great. Then, last July, I went to use it again and the batteries were dead in the probes. I charged the base unit with the probes inserted for several hours. At that point, the base unit seemed fully charged but the the probes were still charging, according to the indicator. I went ahead and used it anyway and, sure enough, the battery went dead in one of the probes and I had to mess around with other thermometers to finish my cook.

I wrote to ThermPro right away at their email address seeking their assistance and I'm still waiting for a response. So, I tried sending a text message to their support group tonight to see if I could get any response. Nothing so far but it's only been three hours.

I'm planning to rotisserie cook/smoke a turkey next week for Thanksgiving. Last Thanksgiving, the TempSpike worked flawlessly and the turkey turned out great. I was hoping I could get the unit working again, but I can't seem to. I've re-set it, re-paired the probes, and no joy.

Has anyone experienced a similar problem? Were you able to fix it? Did you have any luck contacting ThermPro support?

If I can't get this thing working in the next day or two, I'll buy a new one if I can find something to work with my rotisserie. In that case, one thing is certain: I won't buy another ThermPro product.

Thanks for any help.

 

[912smoker]

Hate to hear you're having an issue.
I did a warranty claim but can't remember for certain if I called or emailed them on their warranty page. They did call me and verified the model number and probably and sent another hand held that arrived in 2 days. Excellent service from the was my experience.

Keith

 

[normanaj]

I own several of their products and all have worked flawlessly. My only experience with their CS was for replacement probes for my wired units and that was taken care of immediately.

I have two TempSpike Plus units. One gets used on a weekly basis now for almost a year with no issues. I will say this you need to use the charging cable that came with the unit, other cables may or may not work and I found this out the hard way. Other than that I would wait a little longer on their CS to contact you.

 

[Parshooter]

I have that model. Takes FOREVER to charge. That's the only gripe I have.

 

[PulledPorkSandwich]

I had been swapping in different cables and charging "bricks" to see if doing so charged the probes. Last night I switched back to the cable that came with the unit together with a brick from one of my old cell phones. I left it connected to the unit for about 8 hours and, finally, the probes indicated fully charged. For good measure, I left it on the charger overnight. It's still showing fully charged. I'm not sure if that had anything to do with my choice of cable, but I won't argue with success. Thanks for the suggestion!

I got a couple automated blips linking useless information from their support group last night, but I'll wait awhile longer to see if they reply. It may be "normal" for unit to take a very long time to charge the base and probes. I've read the manual a couple times, and I don't recall seeing anything about how long it takes to charge.

I'll post up if I get any additional information.

 

[PulledPorkSandwich]

I have that model. Takes FOREVER to charge. That's the only gripe I have.

Aha! Thank you!

Does it discharge while sitting in the box between cooks? I could be wrong, but it seems like mine does.