Hi All,
Back in October 24, in part based on the experiences documented here in the forum, I bought a ThermPro TempSpike XR meat thermometer. I bought it because it's completely wireless and ideal for monitoring box and meat temperatures when rotisserie cooking. I used it once last Thanksgiving and it worked great. Then, last July, I went to use it again and the batteries were dead in the probes. I charged the base unit with the probes inserted for several hours. At that point, the base unit seemed fully charged but the the probes were still charging, according to the indicator. I went ahead and used it anyway and, sure enough, the battery went dead in one of the probes and I had to mess around with other thermometers to finish my cook.
I wrote to ThermPro right away at their email address seeking their assistance and I'm still waiting for a response. So, I tried sending a text message to their support group tonight to see if I could get any response. Nothing so far but it's only been three hours.
I'm planning to rotisserie cook/smoke a turkey next week for Thanksgiving. Last Thanksgiving, the TempSpike worked flawlessly and the turkey turned out great. I was hoping I could get the unit working again, but I can't seem to. I've re-set it, re-paired the probes, and no joy.
Has anyone experienced a similar problem? Were you able to fix it? Did you have any luck contacting ThermPro support?
If I can't get this thing working in the next day or two, I'll buy a new one if I can find something to work with my rotisserie. In that case, one thing is certain: I won't buy another ThermPro product.
Thanks for any help.
Back in October 24, in part based on the experiences documented here in the forum, I bought a ThermPro TempSpike XR meat thermometer. I bought it because it's completely wireless and ideal for monitoring box and meat temperatures when rotisserie cooking. I used it once last Thanksgiving and it worked great. Then, last July, I went to use it again and the batteries were dead in the probes. I charged the base unit with the probes inserted for several hours. At that point, the base unit seemed fully charged but the the probes were still charging, according to the indicator. I went ahead and used it anyway and, sure enough, the battery went dead in one of the probes and I had to mess around with other thermometers to finish my cook.
I wrote to ThermPro right away at their email address seeking their assistance and I'm still waiting for a response. So, I tried sending a text message to their support group tonight to see if I could get any response. Nothing so far but it's only been three hours.
I'm planning to rotisserie cook/smoke a turkey next week for Thanksgiving. Last Thanksgiving, the TempSpike worked flawlessly and the turkey turned out great. I was hoping I could get the unit working again, but I can't seem to. I've re-set it, re-paired the probes, and no joy.
Has anyone experienced a similar problem? Were you able to fix it? Did you have any luck contacting ThermPro support?
If I can't get this thing working in the next day or two, I'll buy a new one if I can find something to work with my rotisserie. In that case, one thing is certain: I won't buy another ThermPro product.
Thanks for any help.
