Thermoworks rfx gateway not turning on

[meatfal]

Hello all. So trying to cook some beef ribs today and just tried to turn on my gateway. It turned on once, i turned it off and plugged in to charge it. Now its not responding to anything. I press the power button, nothing happens. Looks like support is closed today. Anyone have any ideas on how to get it operational?

 

[912smoker]

Can't help but you've got some time on your side. Someone will be along to help before they're ready.
Plate ribs? What temp are you running?

Keith

 

[normanaj]

@ThermoWorks is a sponsor here so they will hopefully see this soon.

 

[schlotz]

Assuming you've left it on charge since original post. Try it now and see.

 

[meatfal]

Can't help but you've got some time on your side. Someone will be along to help before they're ready.
Plate ribs? What temp are you running?

Keith

Yep plate ribs. 200f for first hour then 250 till done.

Assuming you've left it on charge since original post. Try it now and see.

Just tried it, still dead

Updated picture 4 hours into the cook

 

[912smoker]

Do you have another to use ?
If not use a skewer to check for tenderness.

Keith

 

[meatfal]

Do you have another to use ?
If not use a skewer to check for tenderness.

Keith

I'm using Trager's wired one, working fine. and using thermapen to check tenderness. Still couple of hours to go. at 180 now and not probe tender yet
Picture after 5 hours

 

[meatfal]

Came out amazing.
WOW
Thank you all for trying to help. Will reachout to Thermaworks tomorrow. Gateway still dead

 

[pc farmer]

Looks great. I use a fire board

 

[meatfal]

Looks great. I use a fire board

I use to use fireboard but switched to RFX when it came out.

 

[chopsaw]

Incase you haven't looked at this . I don't have RFX , but I know with my signals you have to use the charger that came with it or it won't take a charge .

RFX GATEWAY™ and RFX MEAT™ with ThermoWorks

Become a master chef with RFX MEAT & GATEWAY! Learn everything about this top-tier wireless thermometer. Maximize your cooking precision.

blog.thermoworks.com

 

[radioguy]

FYI It's been a few years but I tried to get a "gateway' working with my new Smoke thermometer. Suffices to say that I was not able to get it to work reliably and start up without fiddling with it every cook. I did work with Thermoworks support but it still was troublesome. They did treat me well when I opted to return it for $$ back.
I just wanted to cook and not have to fuss with it.

RG

 

[meatfal]

Update. Thermoworks emailed me back and replacement unit is on the way. There is a reset built in where you hold power button for 30 seconds and that should do soft reset but it didn't work in my case.

 

[schlotz]

Glad to hear they've got you taken care of. They are a great co. that takes care of it's customers.

 

[ThermoWorks]

Hello all. So trying to cook some beef ribs today and just tried to turn on my gateway. It turned on once, i turned it off and plugged in to charge it. Now its not responding to anything. I press the power button, nothing happens. Looks like support is closed today. Anyone have any ideas on how to get it operational?

Good morning - we're sorry this happened on a day we were unavailable. It's great to hear that the team was able to take care of you!
I am interested to see what happened with your RFX GATEWAY and will see what we can do with our QA team.

You can always email us at social@thermoworks.com or give us a call like you did above. Happy Cooking!

 

[meatfal]

Will be shipping it back to you this week
I think firmware got corrupt somehow