support email return from Masterbuilt support

[fxsales1959]

I posted here "afew" weeks ago on question I had on door switches on my gravity 560. Seriously it was at least three weeks ago. Already fixed it with amazon switches. Today i got the following in an email from support at Masterbuilt. " and they wonder why we are snarky about their customer service.
We appreciate your business and patience with us during this time. We are experiencing an extremely high volume of requests. Please know we are doing our very best to serve you in a timely manner and sincerely apologize for any delay you’ve had in receiving a response to your case.

We sincerely apologize for our delay and expect to respond to your case in the next 2-5 business days. We know this isn’t ideal, but we appreciate your patience with us during this time.



We understand how frustrating it is not to receive a quick response and are working nonstop to get back to each and every one of you.

that's all
smoke 'em if you got 'em
john

 

[JLeonard]

Kinda like a handshake from your prom date. Thanks for nothing.

Jim

 

[Smokin Okie]

And in round about long way .............. this is why I spent $3,000 on a Assassin 17.

 

[Redicans]

Kinda like a handshake from your prom date. Thanks for nothing.

Jim

Oh Man that was Funny!!!

 

[02ebz06]

Similar to the automatic on-hold messages: "we are experiencing longer than normal wait times, blah, blah, blah..."

 

[912smoker]

Similar to the automatic on-hold messages: "we are experiencing longer than normal wait times, blah, blah, blah..."

But your call is very important...

Keith

 

[schlotz]

Certainly unfortunate, definitely NOT customer service.