Hello everyone. I'm in the Army stationed in Germany and have decent access to the bare essentials: charcoal & smoking wood. I have a BBQ Butler and have used it several times without using the smoker/firebox. I've always just put the wood chunks on the charcoal before cooking and during cooking. This past weekend I tried to use the smoker box and it FAILED completely. My charcoal was out in a few minutes and I kept trying to get it back started to no avail. My charcoal was not cheap and I used a chimney to get it started for the smoker/firebox side only. The vent on the box was fully open and the one on front was half open and the damper was fully open. Can anyone tell me what I am possibly doing wrong??? I plan to start putting that box to use and want to get it right soon.