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Smoke hollow olp

phillipleondria

Fire Starter
43
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Joined Sep 12, 2016
I wasnt sure where to put this but im giving a heads up to everyone thinking of getting anything smoke hollow. I have dealt with my share of companies through the years when it comes to warranty issues ,but i have never found one as easy as olp inc. Everyone knows most grills, or smokers come with cheap castor wheels that dont tend to last. I didnt have much hope when i called the 800 number but the lady that answered was very helpful, just wanted a brief description and a copy of my recipt. In fact only one wheel was broken, the other three have a few small cracks in the plastic but still work fine, but she shipped out a set of four fed ex. Great customer service goes a long way in my book.
 

SmokinAl

SMF Hall of Fame Pitmaster
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Joined Jun 22, 2009
That's great Phillip!

And your right, great customer service builds a loyal customer base.

Al
 

rstans

Newbie
12
10
Joined Nov 19, 2016
Glad to hear that.  Pulling the trigger on one of these tomorrow.  Same problem you had, the gas grill died and I want a combo unit.  I have a bradley, but getting bored with it since I automated just about everything on it over the past 6 years.  Looking for the challenge of wood smoking.  Thanks for the information, your posts have helped me make up my mind.
 
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