- Joined Sep 12, 2016
I wasnt sure where to put this but im giving a heads up to everyone thinking of getting anything smoke hollow. I have dealt with my share of companies through the years when it comes to warranty issues ,but i have never found one as easy as olp inc. Everyone knows most grills, or smokers come with cheap castor wheels that dont tend to last. I didnt have much hope when i called the 800 number but the lady that answered was very helpful, just wanted a brief description and a copy of my recipt. In fact only one wheel was broken, the other three have a few small cracks in the plastic but still work fine, but she shipped out a set of four fed ex. Great customer service goes a long way in my book.