So my first cooker was involved in an accident about a week and half ago on its way from Georgia to California. Delivery driver was struck by another vehicle and caused him to roll along with all the cookers being delivered. Thank God the driver was Ok but not so much for the smokers,"those can be replaced". Thats exactly what they did. Ben Lang called immediately and told me what had happened and said all cookers will be put to the front of line to get them back out to his customers asap. Just like promised it is built and back on the road just over a week later. I gotta be honest, when he called I felt like a little kid on Christmas Eve being told Christmas is being delayed for two weeks LOL. Any ways, the purpose of my post is to give praise to their customer service and two put my two cents out there if anyone is considering having a cooker built. Lang cares about his product and his customers and it shows. Cant wait for my first cook on my new 36
