Hi GUYS and Gals and a special thanks to Bud for the visit. We are open and doing great! People love the food and are fun.. We sold out of food the first night open... second night went well also .. last night we came close to running out of food. Yes we did have opening night gitters but we were well recieved. I'm not concerned about this guy that did the "review" actually people were looking, pointing and laughing at this guy. We had a line out the door. The only bad thing folks told us was that we didn't have a take out menu. I'm not going to dwell over one person's opinion. Debi, We are at 351 washington street.. the phone number is 617-254-JBBQ "5227" :) We were rocking the past few nights .. haven't advertised and we have been getting a full house.. What we wanted was a quiet opening so the kitchen staff could get up to par slowly. That didn't happen.. orders wern't sent out properly, The waitstaff were too busy taking orders and didn't pick them up quick enough. This problem has been solved.. I think the mad rush freaked out the help and they lost it .. we had a staff meeting both the front and back of the house. We told the waitresses to slow down and I told my kitchen help to read the ticket, plate the food one at a time .. The waitresses are to see if everything was on the plate before it leave the kitchen..." this didn't happen and the problem has been solved" As far as the kitchen help.. This guys "4 of them" never worked together before. This is why I wanted a quiet opening so they could get up to speed. If I had to look back and had the cash to train them before opening this may have helped, they only had one day in the kitchen. I have to tell you I told them I was proud of them and they held up well. Next night <thursday> things went better.. smoother and more of the the wrinkles irioned out.. <Friday> FANTASTIC.. I even had time to visit with some of the guest. I kept my cool and understood what the help was going through. They learned when to call out for the food.. for instance.. You don't call for the ribs until the fried are done .. The meat goes on the plate last. I told them it only takes 30 seconds to cut the ribs . brisket or whatever.. so give a 1 minute warning for the meat. Also we had computer glitches .. waitresses didn't have enough time to learn the computer and so one .. So as far as the review for a 1st night opening. what can I say .. I cheered for my staff, kept them cool headed .. one guy freaked and freaked out the rest... It's like if you piss off one bee in the hive the rest go crazy as well. This is what happens in a kitchen under pressure with a new and inexperienced crew. Had I lost it, It would have worked out as well as it did. I kept them calm and told them to focus on one order at a time and move onto the next. That being said.. Bud, Thanks again It wasa pleasure meeting you. You are in every essence a gentleman, My wife, son and staff really enjoyed your visit. I hope the rub works well for you. I'm also sorry about your pet poodle, It's sad to lose a family member.. Time to get in .. expecting a BIG night tonight. If you all get a chance .. stop in and say Hi..
Joe,
PS: Bud, I taped the 20 to the mirror .. It will be framed at some point and means alot to me.. I enjoyed your company and wish you could have visited longer ..
Joe,
PS: Bud, I taped the 20 to the mirror .. It will be framed at some point and means alot to me.. I enjoyed your company and wish you could have visited longer ..
