Sometimes I have to turn mine all the way off (unplugged even)...then back on to get it to work right. I think of this as "rebooting"
Also - try setting it with the control panel on the smoker OR the app...not both. Not sure if this makes any difference but my last call to Masterbuilt - they warned about this potentially causing a problem
Also - try setting it with the control panel on the smoker OR the app...not both. Not sure if this makes any difference but my last call to Masterbuilt - they warned about this potentially causing a problem