I received my Masterbuilt smoker as a Christmas present from my daughter and son in law. The smoker arrived damaged. The door has a large dent in it. The box had a small hole in it that was completely unnoticeable until I saw that the stainless was damaged on the door of the smoker. I attempted to contact masterbuilt via the support number on the box. Boy was that a joke. Live support no longer exist at masterbuilt. And that is not an exaggeration. ONLINE SUPPORT ONLY!!!! And that "only" works if you have fully, completely, and correctly registered your product online at the website. To include uploaded photos of the purchase receipt, model number, and serial number of the product. How in the Hell do you get the receipt for a Christmas gift in almost any situation let alone my situation. The kids are both in the Air Force. They just moved before Christmas. Now one of them is on deployment (9 to 12 months) and the other is TDY in Hawaii. (6 months). The Masterbuilt reputation online has descended into the pits of Hell in the past year. (Just do a Google search) WTF??? I don't know who is running things there, but if they don't wake up soon and start steering the ship away from the rocks this company is finished. Companies like this are going to have to start taking some responsibility and step up and stop blaming everything on COVID. Just my humble opinion.