So, when I bought my new MES 30, Gen 1, a few weeks ago, I had a couple of problems. It was missing the 2 screws that mount the controller to the smoker body and the meat probe was off by 40*. I talked to Masterbuilt Service and they said "no problem, we'll send you the replacement parts". Just like that--no arguments at all. Gotta like that.
Today, FedEx brought in a box for me. It had my new meat probe. I shrink wrapped a large area around the probe-cable attachment location and replaced the old probe. When I boil tested the new meat probe, it was within 1/2 a degree of bang on--pretty amazing for a stock therm.
What they didn't send were the 2 mounting screws. No big deal, I can pick up a couple of screws. However, the screw size is in metric---M5 x 14 mm. Can anybody help out and tell me what size that is in English??????????? Nobody in town has a clue as to what I need to buy. I checked out my supply of bolts and screws, and naturally didn't have anything that fit.
Other than that little glitz, I can't say enough nice things about Masterbuilt's service personnel--they sure treated me right. I'd buy from them again, anytime.
Gary
Today, FedEx brought in a box for me. It had my new meat probe. I shrink wrapped a large area around the probe-cable attachment location and replaced the old probe. When I boil tested the new meat probe, it was within 1/2 a degree of bang on--pretty amazing for a stock therm.
What they didn't send were the 2 mounting screws. No big deal, I can pick up a couple of screws. However, the screw size is in metric---M5 x 14 mm. Can anybody help out and tell me what size that is in English??????????? Nobody in town has a clue as to what I need to buy. I checked out my supply of bolts and screws, and naturally didn't have anything that fit.
Other than that little glitz, I can't say enough nice things about Masterbuilt's service personnel--they sure treated me right. I'd buy from them again, anytime.
Gary
