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Masterbuilt Response

steveg

Newbie
2
10
Joined Jul 19, 2010
Has anyone EVER received a response to an email sent to Masterbuilt?  I have sent 2 over the past several months and to date have not received a response or acknowlegement to either. 

Thx
 

squirrel

Master of the Pit
OTBS Member
1,599
88
Joined May 7, 2010
There's a tech guy named Darryl that is a member here. He responded very quickly to a question I had, but I can't remember how to contact him. I'm sure someone will come along and tell you how. Also you might want to check out the Masterbuilt facebook page. They have been more than helpful to me. Good luck! 
 

beer-b-q

Epic Pitmaster
OTBS Member
10,102
39
Joined May 1, 2007
Just send a PM to MBTechguy here on the forum,  His name is Darryl...
 

dale5351

Smoking Fanatic
456
14
Joined Jun 20, 2010
Or call their 800 number.  I've had good results with PM to MBTechguy and calling MB customer service.
 

texacajun

Meat Mopper
236
17
Joined Feb 23, 2010
I got a response to an email telling me to call them..

 Most of the emails i have sent them i get the response to call there 800 number for further assistance. It looks like a blanket email they send out. I got the below response more than once.

Please contact our technical team at 800.489.1581 between the hours of 8-5 EST, Monday – Friday, for assistance with your product.  Please have your model number and serial number available when calling.

Regards,

Masterbuilt Customer Service  

1 Masterbuilt Court, Columbus, GA 31907

Toll Free: 800.489.1581│ Fax: 706.660.8022  
 

ricciardo

Newbie
22
10
Joined Jun 19, 2010
Emailed BMTechGuy and Masterbuilt several times and never received a response.  It's difficult for me to call them with my work schedule.  Do they expect me to take a day off to call their tech support?  It's starting to get frustrating.  Any other ideas?
 

tromaron

Meat Mopper
192
13
Joined Feb 1, 2011
MBTechguy is out of the country right now.  I think he said he'd be back in early Aug. 
 

tromaron

Meat Mopper
192
13
Joined Feb 1, 2011
They've always been very helpful on the phone, the times I've needed to call.
 

ricciardo

Newbie
22
10
Joined Jun 19, 2010
I was finally able to contact them by phone.  They are sending me a retro kit.  Still no response by email.
 

ricciardo

Newbie
22
10
Joined Jun 19, 2010
I installed the retro kit.  It wasn't the same size (height) as the original part so the heating element had to be bent to accommodate.  MES customer support told me it wouldn't hurt the element. 
 

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