I bought an MES and the heating element burnt out after a few months of light use. Customer support was good and sent a new element. When replacing the element I discovered that the silicone behind the heating element has melted and burned. After replacing the element there was a horrible burned plastic smell. Customer support said to wash the interior and then set it to 275 for a few hours. I did this a handful of times and the smell remained but customer support didn't offer up any new solutions. The smell is just as strong as it was from day 1 and it permeates anything I try to cook. Eventually Masterbuilt just recommended that I buy a new body kit (even though it was under warranty when the element burnt the silicone) and have stopped responding.
Any ideas?
Any ideas?