Masterbuilt customer service revisited

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Master of the Pit
Original poster
SMF Premier Member
Dec 17, 2019
PembrokePines, FL
Hey Ya'll
I as going to come on and do some whining about how I despise Costco, but this pre-empted that.
Several weeks ago I posted about the lack of response from MB on a couple faulty switches on my MB560.
FWIW i bought my MB560 at HD back mid-2021, so i assume it was out of warranty.
Low and behold my security system yelped today and I saw a brown shirt walking down the driveway. He left a padded envelope in my Lanai that contained not one, but two MB door safety switches complete with wire harness to replace my flaky on on the firebox door.
Gotta give credit where credit is due. Thank you #Masterbuilt

carry on.
That's great news John and thanks for taking the time to report back! I've always had good service with MB.

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