- Jul 6, 2020
- 2
- 0
Hey everyone,
My first post and the reason I joined...I'm desperate lol. Bought my 560 from Home Depot 3 weeks ago. Was cleaning it yesterday and found out there is no heat manifold support part installed. Home Depot assembled the entire thing for me and I didn't notice anything was wrong until yesterday. Masterbuilt customer service/website isn't helpful. Their phones are off due to Covid and they are only handling "warranty issues" through e-mail. I just need the part send to me. It's not much just a metal panel that screws in for the heat manifold to sit on when its attached to the firebox. Masterbuilts website said if the part isn't on the website to go to a different website for parts and that site didn't have it either. Am I screwed? Should I contact Home Depot? Any suggestions are appreciated. Thanks.
My first post and the reason I joined...I'm desperate lol. Bought my 560 from Home Depot 3 weeks ago. Was cleaning it yesterday and found out there is no heat manifold support part installed. Home Depot assembled the entire thing for me and I didn't notice anything was wrong until yesterday. Masterbuilt customer service/website isn't helpful. Their phones are off due to Covid and they are only handling "warranty issues" through e-mail. I just need the part send to me. It's not much just a metal panel that screws in for the heat manifold to sit on when its attached to the firebox. Masterbuilts website said if the part isn't on the website to go to a different website for parts and that site didn't have it either. Am I screwed? Should I contact Home Depot? Any suggestions are appreciated. Thanks.