Inkbird support

[fxsales1959]

hey Y'all,
First off I love my IBBQ-4GT ( until Saturday)
I always check here to the sum of all Knowledge before I go willy nilly with support/warranty issues. I saw several posts with "issues" on support.
I tried a pizza Saturday with relatively high temperatures. I had two probes at grate level targeting 450 degrees. Went inside to prepare ingredients and it started squaw
king like a banty rooster.
Now one probe is constant froze at 220 degrees and the other just won't work. I was wondering, before I jump down the support rabbit hole if there was a "more successful way.
(FWIW) Kamado grill with lump and all vents fully open.
thanks john
Inkbirdbbq

 

[mike243]

sounds like it went well over temp but not sure, I haven’t toasted 1 yet other than went way out of range, somebody will be along soon thats had issues and might know whats what

 

[Displaced Texan]

I have checked my probes in boiling water. All accurate. However, unless something is extremely off with my 2 door Tel-Trus that I have checked in boiling water, also, when my Inkbirds read ambient air temp, they are consistently 80°-100° higher at grate level than the Tel-Trus.

Something is off. I'm not convinced they are meant to be accurate reading ambient air temperature.

 

[fxsales1959]

I have checked my probes in boiling water. All accurate. However, unless something is extremely off with my 2 door Tel-Trus that I have checked in boiling water, also, when my Inkbirds read ambient air temp, they are consistently 80°-100° higher at grate level than the Tel-Trus.

Something is off. I'm not convinced they are meant to be accurate reading ambient air temperature.

I'd like to learn more about his. on Kamado (which I'm new at) and offset sticky I always use a probe at grate level.
On Kamado because it's new. and on offset because of wild temp swings I'm getting used to regulating.

 

[GrumpyGriller]

hey Y'all,
First off I love my IBBQ-4GT ( until Saturday)
I always check here to the sum of all Knowledge before I go willy nilly with support/warranty issues. I saw several posts with "issues" on support.
I tried a pizza Saturday with relatively high temperatures. I had two probes at grate level targeting 450 degrees. Went inside to prepare ingredients and it started squaw
king like a banty rooster.
Now one probe is constant froze at 220 degrees and the other just won't work. I was wondering, before I jump down the support rabbit hole if there was a "more successful way.
(FWIW) Kamado grill with lump and all vents fully open.
thanks john
Inkbirdbbq

Does that probe stay frozen regardless of the port you use? At least that would tell you if the probe got fried or if there's an issue with the electronics. I've not had to use support on either of my two (2) units, but in looking at replacement probes, it's almost less expensive to buy a whole new IBBQ with the unit and four (4) probes, so long as there recurring 50-60% discount is running :)

 

[fxsales1959]

Does that probe stay frozen regardless of the port you use? At least that would tell you if the probe got fried or if there's an issue with the electronics. I've not had to use support on either of my two (2) units, but in looking at replacement probes, it's almost less expensive to buy a whole new IBBQ with the unit and four (4) probes, so long as there recurring 50-60% discount is running :)

I've rotated both working probes to all ports. the 200 degree one does the same regardless of port. two probes work fine regardless of port. I think electronics is fine, can figure why a probe would "freeze a temp.