inkbird support for IBBQ4T melted

[fxsales1959]

my day to bitch i Suppose.
Inkbirdbbq

curious on how to ask for support from Inkbird. Their website is not so user friendly. On October 2021 I bought my beloved IBBQ4T. This morning after an all day cook I plugged it into a USB from my computer (USB C)
Got pre-occupied, and went back to check charge. The plug looked partially disconnected and was distorted as if it really over heated. It did. After realasing the plu g from the unit below is what I saw.
Was just curious if Inkbird monitors here or it I should try and contact directly. I love this thing. but don't want to drop coin if I can get a cheaper replacement. also a little concerned that the software app on my phone will still work with a new unit.
Thanks for any input.

 

[BigW.]

Inkbirdbbq

 

[gmc2003]

Wow that stinks FX. I know they used to log on a few times a week, but I haven't seen them here in a while. Maybe it has something to do with inkbird being a Chinese company. I'd probably contact them thru their webpage instead of waiting for them here.

Chris

 

[indaswamp]

inkbird is a sponsor here on SMF. Send them a message via pm Inkbirdbbq ...

 

[fxsales1959]

Wow that stinks FX. I know they used to log on a few times a week, but I haven't seen them here in a while. Maybe it has something to do with inkbird being a Chinese company. I'd probably contact them thru their webpage instead of waiting for them here.

Chris

sent meaaage thru website. Banner there says out of office until Oct 6th for China Holiday @inkirdbbq

 

[Hijack73]

[email protected] <email directly here

on facebook she is Jaya Qiu - I dealt with her when my Inkbird vac sealer crapped out and we communicated through Facebook Messenger

 

[BrianGSDTexoma]

I would not think there is enough current in that 5 volt line to do that? Inkbird support has been great for me.

 

[fxsales1959]

I would not think there is enough current in that 5 volt line to do that? Inkbird support has been great for me.

after looking at he melted plug, I agree. Especially in the short time frame. Had I left the house and it ignited, different story.
Inkbirdbbq