My wife got me a GMG for Christmas 3 years ago, and I have done hundreds of cooks on it. Everything from jerky to brisket. Smoke on it year round. Only issue I have ever had is a broken cotter key on the auger feed once, 27 cent fix that took less than an hour. Knock on wood...
I have to issue a bit of a warning as much as I hate to do this. I had a MES30 for years and loved it. I wanted to upgrade and my wife surprised me a couple of years ago with a GMG DB for my birthday. I've had lots of issues.
To be fair, customer service has been good & the build quality seems solid but I just keep having issues. I'd rather not know their customer service is good because I'd rather never have to contact them. I've had to replace four different controllers now and I seem to discover it's got issues at the worst possible times. When it does work there's hot spots and I don't want to have to keep up with what versions have what issues and what bandaid fixes exist for these individual issues depending on version. I had an issue with temps spiking or not maintaining temps properly.
I then kept tripping breakers which cost me a freezer full of meat (garage freezer is on the same circuit as patio outlet... which is something I didn't realize until days after it happened and I had a disgusting meat sludge leaking from my freezer. I've lost SO much money in meat from that episode as well as meat not cooking properly and having to toss it after getting up early, staying up late or getting up numerous times throughout the night to smoke food. The worst is when you do this to feed guests and it screws up.
My latest is it seems to have a bad/dead thermal conductor so now it won't ignite the pellets at all. I'm just... I don't know. I want to love this thing. I really, really, REALLY do. When it works it's fantastic and show signs of brilliance. If it worked just like that all of the time I would have nothing but the most glowing of praise to say about it.
The sad fact is that it's probably been about 50% for me which is WAY too low for something that costs a lot of time and money when it fails.
If you keep tripping breakers, you have an overloaded circuit, or issue other places besides the GMG. Start up is only 240 watts, or the equivalent of four sixty watt light bulbs, and continuous draw is only 60 watts, or one light bulbs worth of electricity. I would check the circuit for overloads or faults and it is not out of the question a bad circuit could be causing your woes with the GMG
It wasn't a repeat situation and it was definitely my Daniel Boone. It was actually just one time & it was because one of the wires behind the control module got caught up in the cooling fan that's in there. When I called Green Mountain Grills they knew exactly what it was like it wasn't the first time they had heard of it. In my opinion this is a poor design flaw that allows for an unshielded wire to easily end up in an unshielded cooling fan. I addressed it as best I could but it's still something that probably should have been better handled during development of this product. The fact that it only happened once also doesn't mean that the damage it caused in terms of ruined meat was any less.
Probably the reason it was initially returned. Sorry you've had so many issues.
Chris
Probably the reason what was initially returned? Are you talking about the smoker? It was purchased brand new.
I sure am sorry about your luck. I think the GMG smokers are much better than the traeger product. I have smoked on both at the same time doing briskets for a party. The traeger was shut off once, good thing I got up every hour to check em. Also the gmg seems to have more controlled heat with smaller temp swings.This is the review I fully expected to be posting years later when I got mine. Unfortunately it's not to be. I don't know if I got a lemon or what but I've been reading about lots of people posting about having to replace their controllers and other issues similar to what I'm experiencing so I don't think it's isolated just to me. I'm pretty bummed too because I really wanted to love this thing and when it works it's great.