Unfortunately (because I really like the grill) I have to agree with you.To me it sounds like Camp Chef dropped the ball and and their R & D team didn't properly test it or they knew there were problems and they didn't want to correct the problem for whatever reason. Unfortunately things like this are happening more and more with companies today.
Thanks 1moreFord, a small $20-25 wifi extender, plugged into the nearest outlet by your cooker, seems like the least painful way to deal with a cooker's poor antenna design. Hope you'll be available to share the hints that helped you get the SuperBoost working....I now have WIFI working. It's not 100% but it's very useable...SuperBoost WIFI Extender...other extender I bought is a tp-link N300...
I bought a CC WW 24 about 6 weeks ago and I have had the same BT and wifi issues that you describe. I tried everything I knew to make it work...including downloading and installing all of their firmware updates. I am now on ver 1.3.2 for wifi, but still with very limited wifi function. The wifi signal is about -50 dB at the controller as measured by my inSSIDer app on a laptop, but the smoker controller shows -68 (Fair) for its reception. I have a new wifi access point from TP-Link coming in a few days that I planned to install in the attic/soffit just above the smoker. However, from reading your posts, it sounds like that will not help. The issue is in the controller itself. That is bad news!Have had the unit a few weeks and could use some feedback on the wifi.
I'm thinking the antenna is very weak on it. I am seeing the network but no bars on the grill, where my phone/ipad/laptop and a wifi coverage test all show 2-3 bars.
I can grab the network and do a reset, but then the unit loses the internet signal and I'm back to square one.
I don't have a wifi pw. When the unit asks for it, I put in a single spacebar and that seems to accept.
This is the second hopper/auger/control unit. The first one was replaced when the auger stopped working which I've come to figure out is because the motor is poorly secured in its housing.
Wifi reception was equally bad on both of them.
Is there something I'm missing? Camp Chef customer support is very slow because of Covid and they have not offered me a solution.