Broke My "Smoke" Already (Excellent Customer Service)

[JckDanls 07]

It was user error.. Indulging in my name's product might of had something to do with it too ... Dropped my grate on it and knocked it off the table... broke the fold out stand on the back side... I hope parts are available for it ...

 

[mdboatbum]

Sorry to hear that!! I'd bet they'll send you a new stand if you ask.

 

[JckDanls 07]

Sorry to hear that!! I'd bet they'll send you a new stand if you ask.

That they did ... called Thermoworks today... no questions asked.... But I told them it was user error .. "No problem, Sir" they said .. "We will be sending a new kickstand right away" ... I waited for her to ask for CC info ... "Oh... there's no charge.. we will be sending it to such and such address, is that correct" ...she said

Now 2 hrs later and I'm getting "Item has shipped" email's .... That quick ???


Thermoworks... "YOU GUYS ROCK" !!!

 

[timstalltaletav]

That's great customer service! A Smoke is next on my gadget list when my Maverick dies.

 

[tropics]

Good to hear that 

Richie

 

[SmokinAl]

That's great Keith!

They probably will get a bunch of sales, just for sending you a 50 cent part, no questions asked!

Al