Syracuse Casings and Customer Service

[bill ace 350]

Ordered a hank of 32/35 hog casings from Syracuse Casings.

They were dropped of on my back deck late yesterday afternoon, but I didn't know they'd been delivered until this morning.

I was worried about them freezing, temps were mid-twenties.

Opened the box and they were cool but not frozen solid, still pliable probably because of the salt. Card in the box said DO NOT FREEZE.

Emailed my concerns and they answered in about an hour, and assured me they'd be fine, but if not, give them a call....


Love their casings and the customer service.

 

[Astralogics]

Definitely one of the best!

 

[bill ace 350]

I get a kick out of the card they include with your order and initials handwritten.

Definitely one of the best!

 

[Brokenhandle]

Customer service is a bug seller anymore! Too many places don't have any

Ryan

 

[bill ace 350]

Can't wait to make some bratwurst Thursday or Friday!

 

[chopsaw]

Emailed my concerns and they answered in about an hour,

I bought some 32mm hog last year . They showed up on a 100 degree day , and sat in the mailbox for hours . Not to mention time in the truck itself . Temp inside the mailbox was 123 degrees .
First casing I pulled out was weird , so I sent them a picture and told them about the temps .
First thing the next morning Pete calls me on the phone . Tells me that it was a wrong casing mixed in with the right ones , but he was sending out a new hank anyway .

Long story short , I told him to let me get into the rest and I would let him know .
Most of them are great . There were more in the middle that looked like they had not been cleaned / stripped .
I've tossed enough now that I'll let him know when I get more , just to let him know . I'm sure he'll make an adjustment , but I'm not looking for one .

Recently bought some 22mm sheep casings from him , and they're fantastic .
I think the heat got to the hog casing .

 

[crazymoon]

BA350, Best casings out there IMHO !

 

[indaswamp]

Great casings. I no longer need to mail order sausage casings since I found a local butcher supply shop that sells them. They use casings from Quality casing company...another great supplier.

 

[mike1779]

Can't say enough good thing about Syracuse casing. Love there casing finder to: https://www.makincasing.com/casing_finder.asp

 

[paulgeorge]

Ordered a hank of 32/35 hog casings from Syracuse Casings.

They were dropped of on my back deck late yesterday afternoon, but I didn't know they'd been delivered until this morning.

I was worried about them freezing, temps were mid-twenties.

Opened the box and they were cool but not frozen solid, still pliable probably because of the salt. Card in the box said DO NOT FREEZE.

Emailed my concerns and they answered in about an hour, and assured me they'd be fine, but if not, give them a call....
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Love their casings and the customer service.

The casings are fine since they weren't frozen solid and were still pliable. The salt likely helped prevent them from freezing completely. It's great that Syracuse Casings responded quickly and reassured you.