A buddy of mine bought an Oklahoma Joe's pellet grill a month ago and to make a long story short:
It didn't work properly right out of the box with temperature fluctuations of over 200 degrees so he called support and they sent him a replacement part which arrived 10 days later. He installed the new part and it didn't make a difference so he called again and they sent him another part which again arrived 10 days later. Installed the part and IT DIDN'T MAKE A DIFFERENCE. Called the again and they sent another part that arrived 10 days later. DIDN'T MAKE A DIFFERENCE! Sadly as far as I know good old OK Joe only guarantees his grills for 30 days and thanks to the runaround they have given him the warranty is expired. The really sad part about this whole episode is that the people that answer the phones at their customer service don't know a damn thing about pellet grills and they tried telling him the way his grill is acting is normal! "I think that's what pellet grills do ".
I'd be calling and demanding to talk to a real OK Joe employee and tell him to come pick up his P.O.S Chinese made grill and give me my money back.
STEER CLEAR OF OKLAHOMA JOES!
It didn't work properly right out of the box with temperature fluctuations of over 200 degrees so he called support and they sent him a replacement part which arrived 10 days later. He installed the new part and it didn't make a difference so he called again and they sent him another part which again arrived 10 days later. Installed the part and IT DIDN'T MAKE A DIFFERENCE. Called the again and they sent another part that arrived 10 days later. DIDN'T MAKE A DIFFERENCE! Sadly as far as I know good old OK Joe only guarantees his grills for 30 days and thanks to the runaround they have given him the warranty is expired. The really sad part about this whole episode is that the people that answer the phones at their customer service don't know a damn thing about pellet grills and they tried telling him the way his grill is acting is normal! "I think that's what pellet grills do ".
I'd be calling and demanding to talk to a real OK Joe employee and tell him to come pick up his P.O.S Chinese made grill and give me my money back.
STEER CLEAR OF OKLAHOMA JOES!