- May 29, 2007
- 12
- 11
About 7 months ago, I purchased an Acu-Rite 00993ST (wired) for cooking in my smoker. I have used the product less than 2 or 3 times.
Since I have purchased the thermometer, the magnet has come off of the back, and now the probe display reads *HI*. I have read the FAQ on their website which tells me that I have to purchase another probe.
I wrote them to say that I will not purchase another probe, and I will probably not purchase an Acu-Rite brand thermometer again due to the lack of quality. (I know that it''s an inexpensive meat thermometer, but it really irks me that something that should just work... doesn''t after 2 or 3 uses)
Within a day, I receive a prompt and courteous response from their customer service apologizing for the unit, and a notice that they will be sending a better unit that they know will work.
I received a brand new Wireless Accu-Rite (Model 00869). Guess what, The new "main" unit doesn't even power on. We tried 3 sets of brand new batteries just to be sure. Customer service may be spot on, but quality assurance is....wow.
Now, our cheap Redi-Chek by Maverick is doing great. It's just as good as the day we got it. (This is what I use: http://www.amazon.com/RediCheck-Remote-Cooking-Thermometer-Settings/dp/B0000AQL24/ref=cm_cr_pr_sims_i )
My two cents...
Since I have purchased the thermometer, the magnet has come off of the back, and now the probe display reads *HI*. I have read the FAQ on their website which tells me that I have to purchase another probe.
I wrote them to say that I will not purchase another probe, and I will probably not purchase an Acu-Rite brand thermometer again due to the lack of quality. (I know that it''s an inexpensive meat thermometer, but it really irks me that something that should just work... doesn''t after 2 or 3 uses)
Within a day, I receive a prompt and courteous response from their customer service apologizing for the unit, and a notice that they will be sending a better unit that they know will work.
I received a brand new Wireless Accu-Rite (Model 00869). Guess what, The new "main" unit doesn't even power on. We tried 3 sets of brand new batteries just to be sure. Customer service may be spot on, but quality assurance is....wow.
Now, our cheap Redi-Chek by Maverick is doing great. It's just as good as the day we got it. (This is what I use: http://www.amazon.com/RediCheck-Remote-Cooking-Thermometer-Settings/dp/B0000AQL24/ref=cm_cr_pr_sims_i )
My two cents...