Any ideas, y'all? Here's the story. I bought an MES #20070910 a few weeks ago. On its second outing, it refused to start, with the controller making a series of soft, rapid clicks (and nothing else light-wise or heat-wise) when I plugged it in. After checking the connections and other basic troubleshooting, I called Masterbuilt.
The customer service lady was polite and friendly, and after checking with others there, said that I should pry off one of the metal serial number plates from the back, cut off the end of the AC cord, and mail them back. She would send me a new smoker, she said.
Good to her word, a new #20070910 arrived yesterday (not the updated model as some others have experienced), and right after Thanksgiving I'll be setting it up. The question is what to do with the first one. I don't have much space, so I'm not spring-loaded to keep it, but it seems like a waste to throw the thing out. In fact, the dump would probably charge me a pretty penny.
I'd happily give the thing away to anyone who could use it, but I'm up in Mineral Bluff, Georgia - a stone's throw from Blue Ridge, GA, or Copper Hill, TN.
Your thoughts?
HoWink
The customer service lady was polite and friendly, and after checking with others there, said that I should pry off one of the metal serial number plates from the back, cut off the end of the AC cord, and mail them back. She would send me a new smoker, she said.
Good to her word, a new #20070910 arrived yesterday (not the updated model as some others have experienced), and right after Thanksgiving I'll be setting it up. The question is what to do with the first one. I don't have much space, so I'm not spring-loaded to keep it, but it seems like a waste to throw the thing out. In fact, the dump would probably charge me a pretty penny.
I'd happily give the thing away to anyone who could use it, but I'm up in Mineral Bluff, Georgia - a stone's throw from Blue Ridge, GA, or Copper Hill, TN.
Your thoughts?
HoWink