- Jun 1, 2020
- 6
- 0
I just received the Masterbuilt smoker MES 430/S that I ordered from their web site a few days ago. It will not smoke the wood chips. The bottom element heats up but no smoke from the smoker. I can't get Masterbuilt to return my email and they are not answering the phone, a recorded message blames Covid 19 and directs you to their web site. Most businesses are working their employees from home for customer service. I'm so frustrated! I saved a long time to buy this smoker, finally get it and it won't work. Does anyone know what the problem could be?
Deb
Deb