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I just purchased this model from Sam's Club today, and some of the parts were missing! where do I contact the manufacturer to gain access for a parts lists to purchase them?
I'd take it back but I suspect you've got a couple hours in putting it together. That baby's pretty big.
I Googled "who makes smoke hollow grills" and immediately found the manufacturer's website. There is a "contact us" section. I suspect they'll send you the parts for free since it is a new smoker and parts were missing.