Let me start off by saying I have a
Rec Tec.
But it really makes me wonder how good they really are, all I see is "great customer service" if the product is really that great you shouldn't need customer service.
Don't get me wrong I like mine, but I don't have one of the ones that will go to 500° in 20 minutes like a lot of people, heck mine wouldn't get there in an hour and a half until I swapped in a faster auger motor, and it still takes a long time. Unless I take out the drip pan and put the other diffuser I have in and use the
grill grates. Mine is a year old, have used it a lot sometimes 4 or 5 times a week, it is rare that it doesn't get used at least once or twice a week even in the winter. Has anything broken, not yet. But I have tried to get the high temp issues resolved but still not corrected, I gave up and decided it just isn't made to do that.