The Cleaning of the vent story or "saga"
I hired a company to give me an estimate on cleaning the vent, The hood isn't installed yet so this was easy for them to inspect. I got a price of 950.00 to do the job and had to sign a contract. The hood contract states "The vent will be cleaned to code 96 of the NFPA." and that there is alot of grease build up in the vent that has to be scraped and sprayed with chemicals and steam. to access panels cut in and a drain plug. I signed the contract and faxed it back to them. They came this past sunday to do the job at 3pm. 3 men were there for 5 hours and worked maybe 3.5 hours on the job. They were upset that the vent was REALLY thick with grease. I said that's why I hired the company to come clean it. They were disgusted and one of the guys went into the basement and turned the water down to a trickle. Then they told me that the water pressure was too low. They had already started the cleaning and just had the straight trunk left to do. They called in anouther truck <the owner of the company> and he didn't know they turned the water pressure down. I had the building owners key and went into his space to check the water pressure, sure enough it was good .. I told them they could run a hose from there.. To make a long story short they stopped working. Didn't clean up after themselves, I have grease on my new walls, puddles of grease on the floor. Buckets of grease on the smoker. So yesterday <monday> the guy who bid the job called me and we had a nice long talk. I toild him that someone turned the water pressure down and nobody from his crew would admit it. I told him why would I turn it down when I want my vent cleaned. My son said one of the guys went into the basement and was looking up at the water pipes. So I gave the him the guys name. He said he would follow up on it and get back to me. This was a 20 minute phone call. Here is the kicker. I didn't get a call all day when i got home I had an e-mail from the company saying that it would cost another 970.00 to finish the job. So I wrote back and told him I have a contract signed and the fax number/date and time stamped when i faxed it to his office. I told him to call me on the phone or have the owner call me to straighten this out. Not to mension my wife bought these guys cold drinks and my son supplied them with cigarettes. To make a long story short they didn't finish the job they started, they new there was heavy grease when they came and inspected it to give me a quote. So now I have to deal with these folks today. I'm not a happy camper and would never recommend them to clean a dog house at this point. So they started he job, cut in one of the 2 access panels, left the place a mess that my son has to mop up the floor. We tracked grease into the dinning floor area and into our cars. BTW I am a member of the Massachusetts restaurant assoc. and thats where I got these people, from thier web page so if the job is not completed this week and done according to the contract I will be making a few calls. <Also it's good to have a brother that's a lawyer in the family> Just another day in the life of "The pit falls of dealing with incompentent companies" nuff said.. will keep you up dated and I'm not going to pay another 970.00 to get the vent cleaned when i have a contrat that states the price of 950.00 .. that's more than double the estimate.
Joe