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Pitt Boss Austin XL no heat

Smoothjazz

Newbie
24
3
Joined Jul 1, 2021
Hello
I have a cousin who has a Pitt Boss Austin XL. He told me that it doesn’t work. The only thing it does is smoke but won’t heat up. Any ideas where he can start to troubleshoot at? He told me that I could have it if I wanted it.
 

kruizer

Master of the Pit
2,603
1,235
Joined Sep 7, 2015
The best thing you can do is contact Pit Boos CS and they will help you.
 

Smoothjazz

Newbie
24
3
Joined Jul 1, 2021
The best thing you can do is contact Pit Boos CS and they will help you.
Thank you.He told me that the company sent him a replacement part( but he doesn’t remember what it was) and his step dad replaced the part. But still no go.
 

TNJAKE

Smoking Guru
5,910
7,481
Joined Nov 26, 2019
I have a Austin xl. If it's smoking but not heating then my guess is your fan isn't blowing. The pellets need that to fire up and not just smoke. Call customer support they are awesome. They have 5 year warranty so parts would be free
 

Smoothjazz

Newbie
24
3
Joined Jul 1, 2021
I have a Austin xl. If it's smoking but not heating then my guess is your fan isn't blowing. The pellets need that to fire up and not just smoke. Call customer support they are awesome. They have 5 year warranty so parts would be free
Thanks for the information. He told me that I could have it if I had a way to bring it home. I have a electric smoker,but I kinda want to check out a pellet grill
 

TNJAKE

Smoking Guru
5,910
7,481
Joined Nov 26, 2019
Thanks for the information. He told me that I could have it if I had a way to bring it home. I have a electric smoker,but I kinda want to check out a pellet grill
Mines been a workhorse. Almost 4 years and only issue was heat rod went out once. That's a easy fix and common. Customer service sent me one overnight. I'd take it if free. And if under 5yr old which I'm sure it is just have him call in any warranty requests
 

Smoothjazz

Newbie
24
3
Joined Jul 1, 2021
Mines been a workhorse. Almost 4 years and only issue was heat rod went out once. That's a easy fix and common. Customer service sent me one overnight. I'd take it if free. And if under 5yr old which I'm sure it is just have him call in any warranty requests
Will do! Thanks !!
 

bigfurmn

Smoking Fanatic
811
531
Joined Feb 25, 2016
They are pretty simple machines really. Pick it up and should be a pretty easy fix. Once it's working you'll love it.
 

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